Kitchen Supervisor Jobs

City Experiences is seeking a Kitchen Supervisor for our Niagara City Cruises operation in Niagara Falls.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Kitchen Supervisor will work with the Food & Beverage Manager and is responsible for back of house operations including all food production for the food trailer, catered in house & VIP events, development of menus, food purchase specifications and recipes. The Kitchen Supervisor is also responsible for maintaining food and labour costs, maintaining all company standards and adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome work environment for all employees.

Essential Duties & Responsibilities

Main Responsibilities

• Ensuring opening and closing duties are completed daily
• Supervise, train, and assess cook performance and daily activities
• Ensure that all food products are handed, prepared, and served in accordance with food safety guidelines
• Work in a manner to ensure continuous improvement and quality within the department
• Ensure kitchen is clean, organized, and all equipment is in running condition
• Ensure that the morale of the kitchen staff is maintained by practicing positive strategies to motivate staff, encourage self-esteem and efficiency
• Keeps food waste to a minimum, ensuring proper rotation, labelling, and storing of all food products
• Responsible for the ordering and inventory of food and kitchen supplies
• Conducts inventory counts as required and restock all items
• Follow all food safe handling procedures, regulatory and ministry compliance
• Follow all Niagara City Cruises policies and standards
• Ensuring that food and labour cost is matching the targets set by management
• Maintain open communication with management and employees to ensure a positive work environment and high levels of engagement
• Support kitchen operations by performing daily cook duties when additional coverage is required or volumes are at a peak

Management/HR/ISO

• Executes consistent standards to exceed guest expectations
• Holds crew members accountable for consistent guest service engagement
• Enhances the Niagara City Cruises name and reputation by delivering quality service and adhering to the Crew Handbook
• Completes weekly schedules including approving time off and processing scheduling changes in scheduling system
• Recruits, hires, trains, coach crew members for the kitchen, in accordance with company HR and ISO systems
• Provides and communicates pre-shift meetings daily for on-site staff, participates in all relevant meetings based on invitation
• Responsible for ensuring employee training is completed – for new hires and recurrent as set by company standards
• Answers all work related questions from employees
• Schedules daily tasks for departmental employees
• Communicates quality improvements suggestions of processes, product, and procedures to Manager and/or Director of Department and ISO/Respect/Training for assessment, implementation, and documentation for process management and continual improvement
• Attends to guest comments and complaints in a timely manner

General

• Completes any other duties as assigned
• Advises manager and Human Resources of any changes to personal information
• Maintains a neat, clean, and well-groomed appearance
• Provides and communicates pre-shift meetings daily for on-site staff, participates in all relevant meetings based on invitation
• Reports to work on time and for all scheduled shifts, irregular attendance will be subject to disciplinary action, up to and including employment separation
• Ability to work various shifts, including days, evenings, weekends and holidays
• Maintains applicable licenses and certifications.
• Understands all of Niagara City Cruises’ policies and procedures relating to the employee’s role within the company. Violations will be subject to disciplinary action, up to and including employment separation

Requirements & Qualifications

• Strong interpersonal & communication skills (written, oral, and listening) including conflict resolution
• Food Handlers Certification
• Strong leadership, customer service, organizational, and planning skills
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
• Knowledge of another language in addition to English is an asset
• Experience leading or supervising a team of 10 or more
• Proficient in the use of Microsoft Office programs
• Must be able to work all shifts including days, weekends and holidays
• Experience with cash control, reconciling out-of-balance conditions, and investigating discrepancies
• A positive attitude and good work ethic
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Familiar with Alcohol and Food regulations, laws, and practices
• O.S.S.D or equivalent as recognized by the Ministry of Education
• Minimum 3 years’ work experience in a customer service-related management role, preferably in a food and beverage environment
• Smart Serve Certificate
• Continually and repeatedly perform functions indoors and outdoors

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.