Integration Manager, Leased Spaces

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

We are looking to have an Integration Manager, Leases Spaces join our team! Although this position is primarily remote, some site visits will be necessary within the region. Please note, this position requires a Reliability Security Clearance.

SUMMARY

The Integration Manager, Leased Spaces (LAS Manager) provides oversight and coordination of stakeholders on projects in leased space in the RP1 Contract. They are responsible for the overall coordination of external stakeholders including the client, tenant, landlords and their consultants and contractors as well as internal delivery partners to achieve the successful delivery of projects in leased space in alignment with the client objectives, budget and schedule.

KEY DUTIES & RESPONSIBILITIES

LAS Project Intake & Requirements Definition

• Supports the documentation of the detailed scope of work, order of magnitude schedule and cost estimate.
• Facilitates requirements gathering and needs assessment using the provided framework to ensure a clear and comprehensive scope of work is identified.
• Supports the intake process for new LAS project requests working with the Program Directors to define project requirements and resourcing approach.

Stakeholder Onboarding and Coordination

• Defines, documents and communicates protocols for communication, deliverables and information sharing with all stakeholders.
• Provides requirements and standards information to external stakeholders and ensures understanding of client requirements for each project.
• Actively engages all internal and external stakeholders and delivery partners.
• Establishes regular meeting cadence, agendas and invitations.
• Clearly communicates roles, responsibilities and project requirements.

Oversight & Administration

• Communicates progress, issues and challenges to stakeholders.
• Performs administration activities including review of landlord invoice submissions, consultant submittals and deliverables, tracking change notices and decisions.
• Provides regular status reporting to the client.
• Oversees the activities of the internal and external project team members and monitors task completion.
• Ensures projects are delivered on time, in accordance with the defined scope of work, budget requirements and security requirements.
• Collaborates with additional service line partners as required.
• Facilitates solution development and risk mitigation strategies.

Relationship Management

• Develops and maintains effective relationships with clients, tenants and external stakeholders and project delivery partners including landlords, contractors and consultants.
• Effectively and pro-actively communicates with stakeholders, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction.
• Manages all escalations in partnership with the Program Director.
• Develops strong internal relationships with other line of business leads in order to ensure alignment and promote and support integrated delivery of services – One BGIS.

Quality Management

• Delivers services in accordance with all documented processes, work instructions and policies to ensure consistency, repeatability and alignment with BGIS / Client needs respect to key delivery sub-processes, such as document management, change management, scope management, schedule management, cost management, quality management, team management, communications management, risk management, procurement, approvals, close-out.

Reporting & Communication

• Provides reporting to the client on a regular basis for each project as defined by the delivery plan.
• Provides information as required to support regional reporting requirements.

KNOWLEDGE & SKILLS

• Education and certification in one or more of the following areas: Interior Design, Change Management, Project Management, Facilities Management or related fields. (3-5 years’ experience in the area of workplace and or project delivery services including but not limited to interior design, project management, corporate real estate.)
• Excellent communication skills.
• Skilled in critical thinking.
• Excellent problem-solving skills. (Experience in facilitating workshops and other engagements for problem-solving and or requirements gathering and discovery.)
• Effective leadership skills and management skills Experience working on corporate real estate projects.
• Has excellent relationship-building and relationship management skills. (Experience managing customer relationships)
• Organizational skills and attention to detail.
• Excellent influencing and conflict resolution skills. (Experienced in leading complex project teams and stakeholder groups)
• Able to meet requirements for Federal Security Clearance.
• English / French bilingual is an asset. (Experience in customer service and client-facing activities)
• University or College Degree (Bachelors level or greater).

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.