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Hospitality Supervisor Jobs
Company | Sonder Inc. |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-09 |
Posted at | 11 months ago |
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
- Communicate cross-functionally clearly and with compassion
- Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Own and update standard operating procedures to support team execution
- Analyze market trends to optimize operations and to proactively address potential guest issues
- Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
- Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
- Assist in continuous improvement project design and implementation
- Must have a flexible schedule and be able to work nights and weekends as business requires
- Knowledge of hospitality is a plus
- Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
- Minimum 3 years of experience managing direct reports; hospitality a plus
- Strong ability to establish positive relationships with others
- Detail-oriented and organized
- Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
- Ability to take the initiative and problem solve independently
- Ability to adapt and flex to shifting priorities
- Experience in a start-up environment preferred
- Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
- Great communication skills, able to define clear action steps for their team members and effectively delegate
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Basic spreadsheet knowledge required i.e., Google suite
- Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
- This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
- Generous stock plan
- Annual free credits and discounts to stay in Sonders
- Competitive compensation
- Flexible vacation
- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
- Medical, dental and vision insurance (where applicable)
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
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