Healthcare Screener (Ed Screener)

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 5, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.
Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at --0, ext. 0, or email [email protected].
This is a temporary assignment which is expected to last for approximately five (5) months.
Position Summary
Healthcare Screeners are stationed at the Emergency entrance available to patients and visitors. In this role, Healthcare Screeners assist Patients and visitors with wayfinding, donning a mask upon arrival, and ensuring everyone performs hand hygiene. They assist in controlling flow into the department in accordance with Sinai Health Emergency Department Visitors Policy.
Responsibilities Include

• Performing other duties consistent with the position, as required
• Redirect and escalate any unique inquiries or requests to the Team Lead, Security or Supervisor as appropriate
• Ensure during peak hours and throughout the day, all high touch points near the entrance and surrounding area are being cleaned, sanitized, and disinfected
• Ensure up-to-date knowledge of required policies and procedures
• Provide clear wayfinding and follow-up instructions to individuals entering and exiting the building as required in accordance with established protocols
• Assist patients & visitors with directions to destination
• Provide approved visitors with Emergency Department Visitors Stickers
• Direct people toward the line to wait for check-in / registration
• Collaborate with Nursing Team Lead and Security to ensure all Sinai Health protocols are adhered to as individuals enter the Emergency Department
• Actively participate in process improvements and offer feedback and suggestions regarding screening processes as they evolve

Job Requirements

• Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
• Successful completion of a high school diploma or equivalent from a recognized educational institution
• Flexible with the ability to work efficiently in a fast-paced, multitasking and dynamic environment
• Strong communication and prioritization skills to support the efficient and effective application of Sinai Health protocols
• Strong work ethic, professional, diplomatic and dependable with the demonstrated ability to adapt to changing requirements
• Ability to sit, walk and stand to effectively perform essential requirements of this position
• Proven commitment to high quality customer service with the ability to work effectively in a team environment and with a variety of internal and external stakeholders
• Applicants with proven equivalent recent and related training and experience may be considered
• Willingness to wear Personal Protective Equipment (face shield, mask, gloves, etc.) as required
• Demonstrated satisfactory work performance and attendance history
• Proven ability to make decisions, exercise judgment and take initiative in dealing with employees, physicians, learners, contractors, patients and visitors
• Skilled at setting priorities and handling multiple tasks simultaneously
• A minimum of one (1) year of recent and related customer service experience preferably working within a large and complex healthcare environment