Guest Services Representative (Casual)

THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

We are looking for customer focused individuals interested is casual work based on your own availability! Shift start and end times vary based on operational requirements.

Serving as the first point of contact on visitors and guests to the campus, the Guest Services Representative will be expected to greet and assist visitors, answers questions, provide direction and appropriate information. This position will perform a variety of administrative/clerical tasks, as assigned. Situated in some of the campus’ highest traffic areas, the Guest Service Representative also assists guest and staff with event-related calls, incident resolution, events, and general concerns.

What You Will Do

• Troubleshooting and/or escalating guest issues as required.
• Present a positive and professional image to all guests, suppliers, inquiries, and other persons.
• Proactively address guest needs by answering questions, giving directions and other information regarding the campus and surrounding areas. Never avoiding a guest or leaving a question unanswered.
• Receiving, responding and/or redirecting inbound calls, e-mails, or visitors as required to the necessary departments or venues.
• Perform administrative tasks such as various data entry, processing incoming and outgoing mail, faxes, courier pickups and deliveries, monitoring general inquiry voicemail and email inboxes.

Performing Other Duties As Allocated.

WHO WE ARE LOOKING FOR

We live our REAL Core Values: Be original, Be a host, Be inclusive, Be proud, Be resilient, Be smart, and Always own it.

We are looking for individuals interested in flexible working arrangements as a casual Guest Service Representative. Shifts will be a combination of days, nights, and weekends based on operational requirements and your own availability!

Requirements

WHAT IT TAKES

Apply today if you meet the following requirements

• Competencies required: Customer focus; Results focus; Teamwork; Communication; Reliability and Dependability; Adaptability; Problem solving skills.
• Note that this position is an in-scope position under the RWDSU Collective Agreement.
• Previous experience in guests/customer service in forward-facing industries is considered an asset.
• High school diploma or GED equivalent required.
• Working knowledge of computers and must be comfortable with Excel; Proficient typing skills
• Experience in cash handling and basic accounting procedures.
• Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
• Ability to work conscientiously with minimal supervision in a fast-paced environment where there are often multiple demands.
• Ability to work cooperatively and effectively with others.

We offer competitive wages and attractive benefits, along with the opportunity to be part of a dynamic and fun industry. For more information visit our website at www.realdistrict.ca. Submit resumes by July 5, 2023 via the link provided.