General Service Technician/Lube Tech

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Come Join Us!

• Paid Training
• Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
• Clean well equipped shops that are open to members and nonmembers with consistent car count
• 17 Paid Days off (22 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
• A free AAA Membership and numerous employee discounts
• State of the art equipment with Technician software updates
• Tuition reimbursement for ASE Certifications
• 401K Matching $1 to $1 up to 6% annually

https://www.youtube.com/watch?v=W-5CVcVEakY
Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Job Responsibilities:

• Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
• Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
• Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
• Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
• Retest drives after repairs completed to verify that repair solved defined problems
• Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or safer condition as was prior to work commencing
• Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
• Maintain company provided equipment and machinery
• Assures all comeback related repairs are prioritized as directed by manager or lead.
• Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
• Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
• Performs oil changes and lubrication service for member and nonmember vehicles.
• Performs other related duties as assigned.
• Keeps up to date on industry trends and repair procedures.
• Note: May require travel to different locations on an as needed basis
• Exception: when unsafe or vehicle not drivable
• Attends all required training, seeks additional training to maintain and increase effectiveness
• Assist upper level technicians as needed and for experience.
• Performs tire repairs and installation service for member and nonmember vehicles.
• Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
• Follows Company and industry safety rules and regulations
• Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
• Test drives vehicles when practical for any/all performance or drivability concerns before performing work

Knowledge/Skills/Abilities

• Maintains 20% productivity measured by hours worked/hours flagged
• Ability to work scheduled hours as necessitated by business need
• Member service focus
• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to drive vehicles equipped with manual transmission
• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Automotive/mechanical background
• Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience/ Licenses & Certifications

• High School diploma or equivalent certification (GED)
• Must possess a valid driver’s license with a safe driving record
• Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

• Ability to lift and or carry up to 50lbs
• Exposure to loud noises
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

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