Future Opening: Shift Supervisor

Some Of Your Responsibilities Will Include

• ▪ Delegate activities and responsibilities throughout shift.
• O Staff Supervision
• ▪ Manage marketing efforts by ensuring that staff is aware of updates or changes.
• ▪ Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• ▪Overseeing staff cleaning duties and utilizing the cleaning grading system.
• Count down cash register at the end of shift.
• ▪ Uphold the positive, energetic, upbeat culture of Planet Fitness.
• ▪ Uphold integrity and security with member documents and sensitive information at all times.
• ▪ Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• O Miscellaneous
• ▪ Checking members into fitness classes daily using Datatrak systems.
• ▪ Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• ▪ Lead by example and maintain consistent accountability.
• ▪ Respond to member questions and concerns in a timely and professional manner.
• ▪ Provide backup support for any employee who is absent.
• ▪ Go above and beyond to keep the front desk area and lobby clean and orderly.
• ▪ Regular cleaning of all exercise equipment and tanning beds.
• Completion of daily and weekly cleaning responsibilities.
• ▪ Be a brand ambassador by leading a judgement free lifestyle.
• ▪ Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• ▪ Assist with inventory counts.
• ▪ Conduct beverage or merchandise purchases on the point of sale system.
• ▪ Upholding rules and policies in the facility.
• ▪ Exceeding the minimum required daily statistics.
• O Club Cleanliness and Maintenance:
• ▪ Answer phones in a friendly manner and assist callers with a variety of questions.
• ▪ Regular restroom and wet area cleaning and stocking.
• ▪ Communicate between staff members any changes or information that is pertinent to their positions.
• ▪ Ability to assess and assist in emergency medical situations.
• ▪ Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• ▪ Creating new memberships and guest accounts for members.
• O Member Accounts:
• ▪ Uphold integrity and security of sensitive company documents.
• ▪ Track Key Performance Indicators such as guest counts, cancels, info calls
• O Customer Service/Front Desk Activities:

Qualifications

• Must be 18 years of age or older.
• Problem solving skills.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Basic computer proficiency with an eye for accuracy.
• 6-12 months of Customer Service experience and Management is preferred.
• Positive leadership and diplomacy skills.
• Punctuality and reliability is a must.
• High school diploma/GED equivalent required.

Physical Demands/Requirements

• Frequent climbing, balancing, kneeling and crouching during shift.
• Must be able to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.

Why you should join Planet Fitness!

• The constant opportunity for personal and professional growth in a fun and energetic atmosphere.
• Be a brand ambassador for one of the fastest growing fitness organizations in the country.
• Free Black Card Membership
• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: