Future Opening: Overnight Closer

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• A passion for fitness and health.
• Ability to work 3rd shift (overnights).
• Upbeat and positive attitude!
• High School diploma/GED equivalent required.
• Will occasionally encounter toxic chemicals during shift.
• Continual talking in person or on the phone during shift.
• New member sign-up.
• Greet members, prospective members and guests, providing exceptional customer service.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize and problem solve.
• Facilitate needed updates to member’s accounts.
• Must be 18 years of age or older.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Check members into the system.
• Create a bank deposit for next day.
• Take prospective members on tours.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Follow and complete overnight cleaning checklist.
• Handle all front desk related activities including:
• Basic computer proficiency.
• Customer service background preferred.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Continual standing and walking during shift.
• Must be able to occassionally lift up to 50 lbs.