Front Desk Receptionist Jobs

About CSN Emeryville Collision

CSN Emeryville Collision has been servicing the Windsor and Essex County area since 1976. As a family owned facility, CSN Emeryville Collision has upheld a high level of quality service. CSN Emeryville Collision is OEM Certified with a number of makers and has a large volume of “DRP” partnerships with the Insurance Companies. Guaranteeing the trust and integrity to their customers as well as their Employees. Investing in their staff and new equipment to keep up with technology and repair techniques, CSN Emeryville Collision continues to grow. “When we meet by accident, we service for life”, is the slogan CSN Emeryville Collision founded and continues to achieve. As a one stop automotive facility, CSN Emeryville Collision also offers a full Mechanical Department, Rustproofing, glass repair and more.

We are currently looking for a front desk receptionist to join our team. The front desk receptionist plays a pivotal role in ensuring that our valued customers have a positive and professional experience from the moment they step into our establishment. As the first point of contact, the receptionist warmly greets and assists customers, managing appointments, inquiries, and administrative tasks. The primary objective is to provide exceptional customer service, maintain organized communication, and contribute to the seamless operation of our shop.

Primary Objectives Of The Role

• Handle incoming calls, emails, and in-person inquiries with professionalism and efficiency
• Manage files, invoices, and administrative documents
• Update management systems, ensuring accuracy of dates and notes
• Communicate effectively with customers about repair processes and insurance-related matters
• Schedule insurance or private repair appointments, explaining rental eligibility when necessary
• Other duties as required to support shop operations
• Monitor repair requests and assignments, coordinating appraisal appointments and confirming drivability
• Adhere to safety protocols and use personal protective equipment
• Record administrative data and import assignments into the system
• Maintain office organization and cleanliness
• Schedule and manage appointments, coordinating with team members for status updates
• Verify deductibles and communicate relevant information to customers
• Receive and process payments from various sources
• Handle customer reviews and facilitate obtaining Google reviews post-repair
• Follow established communication protocols using phone, email, or text as appropriate
• Prepare necessary paperwork for claims, rentals, and repairs
• Maintain accurate records of customer interactions and appointments
• Assist customers with rental bookings and ensure smooth transitions
• Greet and welcome customers in a friendly and courteous manner
• Collaborate with colleagues in a professional and courteous manner

Requirements

Qualifications, Experience and other requirements:

• Customer service and Customer relation experience an asset
• Attention to detail and accuracy
• Problem-solving and critical thinking abilities
• Independent and self-motivated work style
• 1 year of administrative experience or completion of Administrative Assistant Program. Effective verbal and written communication in English
• Customer service-oriented mindset

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker

Benefits

• Benefits: Full benefits offered upon completion of the 90 day probationary period. Extended health coverages, 80% prescription coverage, eye glass coverage, dental and chiropractic coverages included. Retirement savings plan offered upon completion of the 90 day probationary period.100% company match up to $1000.00 annual contributions

Schedule:

• Monday to Friday 8 AM - 5 PM

Career Path: As CSN Emeryville continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.