Field Technician Jobs

Purpose of this position:

The Field Technician is responsible for implementation, support, maintenance and inventory of infrastructure and hardware in the department portfolio, in line with the department’s objective of delivering highest quality services to multiple terminal facilities in a safe, efficient and cost effective manner.

Key Responsibilities

• Performs or assists team members in monitoring and troubleshooting service performance problems.
• Ensures clear, concise and accurate documentation for infrastructure systems is maintained.
• Coordinates clearing of trouble tickets with other groups and organizations.
• Provides instruction, assistance, and guidance to other technicians as required.
• Attached equipment; updates necessary logs and completes reports.
• Performs required incidental and preventative maintenance on network
• Collaborates with others to resolve issues; including external partners.
• Identifies and evaluates opportunities to gain efficiencies through automation. Lobbies for approval where appropriate (ROI), implementing solutions as approved.
• Maintains limited spare hardware inventory.
• Performs functions associated with the design, development, installation, maintenance, and performance assessment of approved solutions.

Qualifications, Experience & Skills

• Understanding of incident, change, and problem management processes.
• Practical knowledge of automated system and network monitoring tools.
• 3 years of equivalent experience within a technically challenging and diverse environment; ideally in an industrial setting.
• Must be willing to work day, evening or night hours, emergency call-outs, weekends and holidays as required.
• Strong team orientation and ability to contribute to realization of team goals and customer satisfaction.
• Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
• Strong time management skills and the ability to complete activities within time constraints.
• Minimum 2 years post-secondary relevant technical training.
• Software development and/or database management experience are considered desirable assets.

About Us

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.

We're a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.

Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.

We do this by building and growing long lasting relationships – with governments, shippers, traders, and other stakeholders along the global supply chain.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Organization

With a global reputation built on nearly a century of experience, DP World Canada also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.

Our corporate head office houses our Shared Services team and is ideally located in the Metrotown Office Complex which features convenient accessibility from Downtown Vancouver and all surrounding communities. The office complex directly connects to BC’s largest shopping center, provides access to the SkyTrain and is a quick stroll to Central Park.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.