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Eax Supportops Specialist Jobs
Company | Electronic Arts (EA) |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Computer Games |
Expires | 2023-07-23 |
Posted at | 10 months ago |
Remote from anywhere in British Columbia, Canada.
- You can quickly ingest and apply new concepts, principles, and solutions.
- Be a mentor for our Analysts, help solve complex problems, and grow their skills.
- Can guide groups from several disciplines and levels towards understanding, goals, and resolution.
- Understand the rigorous demands a 24x7 real-time online operational environment requires.
- You convey complex, technical concepts to our executive staff, business sponsors, partners and technical resources in clear language.
- Have 1+ years’ experience with Operations/Incident Management organizational responsibilities, which include ownership and management of incident escalation, resolution tracking & reporting.
- Propose and bring solutions to problems from senior leadership.
- Empower EAX SupportOps Analysts to provide incident management during all Major Incidents
- Develop working relationships with senior members of EAX Support and the wider organization, by guiding a higher quality player experience through tasks such as continuous improvement projects and problem management.
- Improve process development and issue ownership by building relationships with multiple partners within EA and external.
- Work with the engineering and operations team to agree on and implement ongoing improvements to process, metrics, and framework.
- Be creative, a risk-taker, and work toward constant improvement.
- As part of a predefined schedule, you will have some weekend/overnight on-call work.
- This role is required for 24/7 operations and is a remote-friendly role; however, the core hours will be between 08:00 to 18:00 PT.
- You are also expected to work on public holidays if required.
- As part of our follow-the-sun model:
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