Dispatcher Jobs

Join us at First Student Canada as a Dispatcher!

We are looking for a Dispatcher for our Prescott, ON Location - Apply with us today!

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling Drivers and Monitors on front line.

Job Purpose:

The Dispatcher role will under limited supervision, dispatch all vehicles to ensure on time performance of service within an assigned geographical area.

Responsibilities:

• Maintain route documentation and records, relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, Driver details, for the purpose of providing accurate and reliable information to customers and complies with school board and provincial requirements.
• Assist in assigning Drivers to routes and vehicles.
• Act as a primary contact point pertaining to parent, school, and board enquiries.
• Ensure equipment is present, clean, available and installed in your teams vehicles as per consortia requirements.
• Prepare and submit accurate payroll data.
• Assist in organizing routes on a regular basis and updating route files daily and as needed.
• Any other tasks as assigned by your management team.
• Assignment of Drivers, regular and spare.
• Two-way radio communication.
• Completion of daily dispatch duties and statistical summaries.
• Maintain up to date records of operational information.
• Coordinate vehicle maintenance with Shop Foreman.
• Escalates unresolved issues to management in a timely manner.
• Demonstrates appropriate and responsible behaviours when corresponding with colleagues, board members, school faculty and parents.
• Work with LM to ensure parkout locations are appropriate and Drivers are assigned to the right route.

Experience and Skills:

• Familiarity with Microsoft Windows and Microsoft Office.
• Ability to organize and prioritize is integral to this position.
• High School Diploma
• Excellent customer service and interpersonal skills required.
• Safety conscious at all times.
• Able to multitask. Computer literacy and keyboarding experience.

First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.

KIJI