Deckhand Jobs

City Experiences is seeking Deckhands for our Niagara City Cruises operation in Niagara Falls.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must. Schedule includes evenings, weekends and holidays.

Crew Benefits

• Competitive Wage
• Paid Training
• New Retention Bonus - up to $500.00!
• Crew Events
• Complimentary Cruise Tickets, Parking & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral

Essential Duties & Responsibilities

• Reports to work on time and for all scheduled shifts
• Completes any other duties as assigned
• Accountable for mooring lines during vessel maneuvers and alongside the dock
• Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned
• Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
• Reports safety concerns and deficiencies regarding the vessel, stages or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager
• Participates in daily training talks and emergency drills
• Adheres to all health and safety regulations
• Maintains any applicable licenses and certifications
• Assists in vessel maintenance as required
• Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
• Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
• Maintains clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts
• Assists with medical and security issues
• Engages with passengers and answers questions regarding Niagara Falls and Niagara attractions
• Prepares vessels and floating docks (stages) for daily operations
• Supports Facilities, F&B, Guest Experience, and all other departments as required
• Role models safe working practices, good customer service and professional behaviour
• Assists with gangway positioning
• Assists passenger embarkation and disembarkation
• Works on the land, floating docks (stages), and vessels
• Familiar with emergency gear, deck gear, and vessel emergency plans
• Watches for safety and security of passengers and crew

Requirements & Qualifications

• Fall Arrest Training an asset
• Relevant Marine Emergency Duties training certificate (training provided)
• O.S.S.D. or equivalent as recognized by the Ministry of Education
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• A positive attitude and good work ethic
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Confined Space Training an asset
• Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
• Continually and repeatedly perform functions indoors and outdoors

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.