Data Governance Manager Jobs

Join Our Team And What We’ll Accomplish Together

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customers’ data and to earn and maintain their trust.

TELUS recognizes the great potential of data to meet business needs in our world today, consistent with our position on social capitalism. Data governance supports TELUS’ commitment to respectfully treat data in a manner that fosters innovation and at the same time mitigates the array of privacy, security and ethical risks. We earn our stakeholders’ trust by maintaining robust data management practices and using the data governance principles of accountability, ethical use and transparency to deliver value from data, in accordance with the TELUS Trust Model.

As the Data Governance Manager, you will significantly influence the ongoing development and roll-out of TELUS’ Data Governance program. You will work in a cross-functional group to champion a unified data governance platform across the organization. Your contributions will play a crucial role in our commitment to ethically leverage data while navigating challenges at the intersection of privacy, ethics, technology, and data.

What You’ll Do

• Aid in program metrics, including the tracking of success indicators and establishing effective communication channels with key stakeholders.
• Ensure a successful deployment of the data governance framework by effectively navigating conflicting priorities, efficiently utilizing resources, addressing interdependencies, managing risks, planning for contingencies, and handling scope adjustments.
• Design optimal practices for data governance, taxonomy, and asset cataloguing that align with our business strategy and data-oriented technology blueprint.
• Encourage stakeholder involvement in TELUS data-oriented programs.
• Steer the successful execution of a data governance roadmap, overseeing its conceptualization, implementation, monitoring, and continuous enhancement.
• Join forces with stakeholders to guarantee that the technical design, structural blueprint, and development of data governance tools and technologies gain widespread acceptance.
• Create and deploy industry-leading processes to aid diverse roles within TELUS' Data Governance Framework.
• Foster the advancement of data governance at TELUS by curating tailored training modules for critical audiences, providing supportive resources for Data Stewards, and orchestrating agile methodologies for data empowerment processes.

What you bring:

• Experience in public-facing roles with a customer service element.
• University degree required.
• Proficient in identifying and proactively considering opportunities to resolve problems and address gaps.
• Exceptional communication skills to align with teams across various business areas and influence senior-level audiences.
• Demonstrable knowledge of privacy or data governance concepts.
• Ability to translate complex business problems into clear, concise business cases and structured projects/programs.
• Proven experience in leading or supporting technological program development.
• Expertise in data governance technology, business process modeling, and the implementation of data governance tools (OneTrust and Collibra preferred).
• High adaptability and comfort working in a fast-paced environment.
• Proficient in Google Workspace (G-Suite), Microsoft Office, and other TELUS collaboration tools.
• Minimum of 4+ years of experience in data governance program delivery and development.

Great-to-haves:

• Creative mindset
• Experience working in a large, matrixed organization
• Certifications such as DCAM, DAMA, CIPP/C, Privacy by Design Certification