Customer Service Representative - Work From Home

Randstad is Hiring a Call Center and Customer Service Representative for a company in the in the Greater Toronto area!
Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak english fluently? Are you full-time available?
If you answered "yes" to any of the above, then this opportunity is for you!
This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!
Full time and long term opportunity starting as of August 21st, 2023
Industry:
Professional Services (Financial, HR, and Healthcare)
Pay rate:

• $18.50/hr

What(Job title)?

• Call Center and Customer Service Representative (Inbound Calls)

Where?

• Work from home (Must be in the greater toronto area)

When?

• Training starts Aug 21st, 2023

Hours of Operation:
Monday - Sunday
7 AM to 11 PM (rotational shifts)
Advantages

• One of the fastest growing call centres in Canada
• Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.
• Great work culture & work/life balance
• Opportunity to expand your experience in call center/customer serviceexperience

Responsibilities

• Processing transactions such as health enrollments, tax and direct deposit updates, etc
• Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc
• Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
• Leveraging your computer navigation skills to navigate a robust set of tools/systems
• Handling a high volume of customer inbound

Qualifications

• Must be able to pass a criminal background check
• Excellent english communication skills
• A minimum of 2 to 4 years of expeirence in customer service
• Prefer to have worked either HR, Financial, or Health Care Industry
• Good computer and system navigation skills
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment

Summary
Call Center and Customer Service Representative
Pay rate: $18.50/hr
Start date: Aug 21st, 2023
If interested, please email your resume to [email protected] with the subject "Customer Service Representative - Work from home ".
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.