Customer Service Representative (Montreal Fastfrate)

Envision:

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

Who we’re looking for:

Fastfrate Group is looking for a friendly and confident Customer Service Representative for our Woodbridge office. You’ll bring excellent communication and interpersonal skills as well good computer skills, planning and organization capabilities to perform the role effectively.

What will make you successful in this role:

• Planning and Organizing
• Teamwork
• Time Management
• Communication
• Customer Focus
• Energy
• Quality Orientation
• Problem Solving
• Decision Making and Judgement
• Creative and Innovative Thinking
• Adaptability/ Flexibility

What you’ll do:

• Anticipate and facilitate resolution to problems
• Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
• Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
• Maintain accurate manual and computer records of customer shipments
• Trace shipments as required
• Enhance customer relationships by providing exemplary customer service to clients
• Coordinating special project PO pick and pack between the customer and the dock
• Main point of contact for special project accounts
• Manage the special project orders from time of execution through to final delivery
• Performs other duties as required.
• Respond to customer inquiries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
• Inform customers of other services available through Fastfrate or related businesses

Must Haves:

• Minimum 2 years Customer Service experience in the Transportation/Trucking LTL industry specifically
• Excellent computer literacy, including MS Office
• Good problem resolution skills
• Ability to organize, schedule and follow instructions
• Ability to work effectively under pressure to meet deadlines
• Ability to work effectively in a team environment
• Knowledge of transportation industry mandatory
• Excellent interpersonal and communication skills

What’s in it for you:

• Supportive working environment
• Well established company backed by over 50 years of service

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