Customer Service Representative Jobs

Customer Service Representatives (CSR) - Smiths Interconnect Canada, will interact with assigned customers by addressing the customers’ needs as it relates to order processing, product inquires, emails, website and customer portals. The CSR will collaborate with internal departments so that timely and accurate information can be provided to the customer to ensure communications we meet customer expectations and maintain customer satisfaction.
Duties & Responsibilities

• Maintain company database accurately
• Work with internal teams to ensure customer scorecards are an acute reflection of our performance, assist in using such data to drive improvements in the business and secure new business through favorable ratings
• Thoroughly and efficiently gather information internally and externally to provide timely information to customer order status and product requests
• Professionally handle customer complaints, provide appropriate solutions and alternatives within established timeframe
• Process customer orders / changes/ returns according to established department policies and procedures
• Generate quotes utilizing standard price lists
• Follow communication procedures, guidelines and policies
• Provide world class customer service to exceed our customer’s expectations
• Manage incoming customer service inquiries through phone call, emails website and portals.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Technical Knowledge, Skills And Abilities

• Excellent communication and active listening skills
• Customer and Team oriented mindset
• Strong computer skills including MS Office Suite (Word, Excel, Outlook)
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• Ability to adapt/respond to diverse customer base

Competencies/Behaviors

• Technical Proficiency – Demonstrates the required technical knowledge and skills to achieve in their role
• Driving Results – The ability and motivation to persistently pursue and achieve effective results which drive the business forward
• Supports Change – Willing and able to identify and support change and continuous improvement
• Stakeholder Impact – The ability to build an effective network of relationships with internal and external customers
• Collaboration & Influencing – The ability to engage, challenge and work effectively with others
• Decision Making – The ability to make good judgement using the information available and making effective timely decisions

Education: High school diploma
Experience

• 1-3 years customer support experience or experience as a client service representative, preferably in a related manufacturing environment such as Aerospace/Defense or Electronic Manufacturing

About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About Smiths Interconnect
Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products that ensure high speed, secure connectivity of critical applications in the defence, aerospace, communications and industrial markets. Our microwave technology is used in radar, communication and surveillance systems that are mission-critical and operate in extreme environments in aerospace and defence. Our microwave components and connectors ensure optimal performance, durability and safety of space satellites. Our semi-conductor test products are used to test highly sophisticated semi-conductors and electronic circuits in communication systems, gaming products and computing devices. Our in-flight antenna systems give passengers internet connectivity gate-to-gate on planes around the world. Our connector and cable solutions ensure reliability of critical medical equipment, and safe operation of trains and transport systems.One of five divisions of Smiths Group, Smiths Interconnect employs over 2000 people. We have a global presence selling our products in over 50 countries with manufacturing facilities in nine countries and offices across North America, Europe and Asia.