Customer Service Representative Jobs

Security Clearance required:

No clearance requiredCognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!

Performs a variety of tasks which include responding to telephone, email, and written inquiries; opening, sorting, and scanning incoming mail; reviewing and processing applications; and adjudicating applications suspended for error resolution. Works with the customer to resolve complex issues; or, when necessary, refers issues to CSR II and Systems Coordinator for resolution. Works with a variety of operational and IT systems to perform duties as assigned.

Required Qualifications

• Ability to control the pace, flow of the inquiry, and manage call time effectively
• Ability to listen to, empathize with customers, and acknowledge their concerns
• A minimum of two years call center customer service experience
• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers (verified by a writing test)
• Keyboarding proficiency
• Excellent customer service skills
• Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
• Equivalent to a low risk public trust background investigation
• Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
• High School diploma or General Educational Development (GED) certificate
• Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment
• Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers
• Ability to use the web to search and retrieve information
• Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively
• Ability to take direction within a team setting and complete team-related work promptly

Candidates that do not meet the required qualifications will not be considered.

Compensation

$16.20 - $20.00The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may will be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at

[email protected]

. Thank you.