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Customer Experience Associate [Td Bank]
Company | CareerBeacon |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Hours33.75Workplace ModelOnsitePay Details
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- High School Diploma with over 1 year of relevant experience
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
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