Customer Contact Center Associate - First Nations/Métis/Inuit Candidates

Are You Ready to Build Your Career in the Financial Services Industry while Working From Home?

Yes, you read that right. This is a Remote Role meaning you will be working at home everyday! Say goodbye to commutes to and from the office and grow your career from the comfort of your own home with BMO.

We invite all experienced and aspiring First Nations / Métis / Inuit professionals to apply to roles featured on BMO’s Indigenous Careers landing page, as well as all of those on BMO's Careers page. Qualified First Nations / Metis / Inuit applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities.

Our call center is the best way to learn and gain experience in financial services. Whether you are new to banking or already have experience, our call center is the right place for you!

Why you will love growing your career at BMO:

• Career Development – Our scale enables you to get practice on key transferrable skills you can use in broader roles in BMO. You will receive support from Leaders who are engaged and committed in unlocking your full potential as you grow your career with us!
• BMO is the place to be! –Association for Talent Development (ATD) has recognized BMO Financial Group with a 2021 BEST Award. This is the 5th time BMO has been rewarded this honor by the Association for Talent Development (ATD) that is only given to “Distinguishing corporations that demonstrate enterprise-wide success through talent development.” BMO is Ranked in the Top 10 of the “25 Best Workplaces to Grow Your Career in Canada” in Linked In’s Top 2021 list.
• Culture Second to None– Our diverse and inclusive culture is one of our biggest assets. It’s our greatest measure of success. Diversity, Equity and Inclusion is part of our DNA.
• Competitive Compensation – We offer a comprehensive total rewards package that includes benefits you can customize, an employee share ownership program, defined contribution pension program and special employee discounts. Hourly compensation offered to evening and overnight teams
• Employee Focused Environment- We offer flexibility from a variety of work schedules that suit your work-life priorities. Employee wellness is a priority – you have access to workshops, support and resources through our Employee Assistance Program.

How We’ll Help You Get Started

We invest in you from day one. You will receive up to 8-10 weeks of virtual classroom and on-the-job training to build the knowledge and skills you need to succeed. With learning and development at the heart of our employees’ success, we will introduce you to the world of banking and nurture your growth into future roles.

What You’ll Be Doing

• Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
• Spending time with your leader engaging in career coaching and learning activities to accelerate your growth
• Speaking to customers in a high volume, fast paced environment
• Holding meaningful conversations to understand their needs and offer the right products/services to meet them

What You’ll Need

• Capability to critically think on your feet, multi-task and thrive in a fast-paced environment
• Passion and curiosity to help customers meet their needs and solve their concerns
• Positive, enthusiastic attitude with strong people skills
• Excellent Communication skills; Fluency in English and/or French (oral and written)

Our Hiring Process

• Connect with a recruitment partner and verify how amazing this role and our culture is
• Show us you’re interested by applying below. Remember to include your resume!
• Plus! Earn a cool referral bonus – for every single friend you refer and joins BMO!
• You will receive an invitation to complete a virtual interview so you can tell us more about yourself

Don’t miss out on this opportunity. Join our team and come and see for yourself. We know you’ll love working and growing your career at BMO.

Ici, pour vous.

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.

Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.