Barista Jobs

POSITION TITLE: Barista EMPLOYMENT CLASSIFICATION: Non-Exempt POSITION REPORTS TO: General Manager DEPARTMENT: Dining Division POSITION SUMMARY: At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and expresso drinks. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIES All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Ability to work in a high energy and demanding environment.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Receive positive Secret Shopper scores.
• Proficiency required in reading, writing and mathematics, in English.
• High School diploma or GED is required.
• Effective communication skills and the ability to work independently as well as with other team members.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Customer service focused and solution oriented.
• Standing for long periods of time and the ability to work in an environment with varying temperatures. This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind. 2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 (404) 344-7905 / FAX: (404) 349-3226
• Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes.
• Ask correct SMG related questions for positive comments.
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• ServSafe Certification or equivalent, preferred. POSITION QUALIFICATIONS:
• Positive interpersonal skills.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Strong self-motivation, leadership, and organizational skills.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
• Ability to take direction and collaborate in a team environment.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Must have a passion for the guest!
• Must smile often!
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Be compliant with all local, state, federal laws and regulation including those relating to food safety.
• Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• Must say “Yes”, “Please”, and “Thank You”!
• Ability to adapt to changing priorities and unexpected situations.
• Food and Beverage experience is preferred but not required.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Other duties as assigned. EDUCATION, EXPERIENCE, CERTIFICATIONS:
• Knowledge of math to figure cost, make change, and cash handling procedures.