Audio-Visual Technician Bedford Jobs

Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Understands and fosters the hotel/client relationship.
• Monitors events and checks in on customers throughout the day.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Works with clients to finalize invoices.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Increases revenue by utilizing floor up-selling techniques.
• Completes order entries in Navigator, as needed.

Job Qualifications

• 1 year of customer service or hospitality experience is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning).
• High School Diploma required. Associate’s degree is preferred.

Competencies

• Tech Savvy
• Ownership
• Hospitality
• Ensures Accountability
• Action Oriented
• Professionalism
• Responsiveness
• Safety Conscious