Assistant Store Manager, Queen Street West

Description
Reporting to the Store Manager, the Assistant Store Manager is accountable in leading key aspects of their store’s business. Through attracting, leading and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.
While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.
The ASM is accountable to partner and support the SM in creating annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising and Community outreach.
Through day to day functions, the Assistant Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.
Responsibilities

• Take a proactive and innovative approach to growing the business through community outreach
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Partner with the Store Manager to create annual and quarterly strategic plans to support growth of the business
• Create and maintain a succession strategy
• Display strong business acumen and analytical skills in order to growth the store business
• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our Retail stores
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Administer mid-year and annual reviews, sets goals, and deliver feedback regularly with direct reports
• Cultivate an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Engage, develop and retain Team Members by leveraging their expertise and unique skillsets
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion

Applicant Requirements

• Leadership
• Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experience - Has a deep understanding of the Retail environment; an expert in delivering experiences to community members and have proven sales floor
• Never satisfied with the status quo - Understands the need for constant evolution of strategies that fits the needs of our ever-changing business
• Community connector - Leverages an entrepreneurial approach to building a brand through relationship building and creating resonant experiences
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Track record of success - Has achieved or exceeded success metrics 90% of the time throughout career; performances reviews are in top echelon; has proven
• Growth story in their professional or personal life
• Stamina and positive attitude - Thrives in a challenge; is solutions focused; will see bright side of situations, despite adversity, never gives up

Key Relationships
Reporting to the Store Manager