Application Support Engineer 3- Night Shift

Who We Are

Paymentus is an electronic bill payment solutions company looking for high performers to join our Application Support Engineering team. We are a SaaS provider built upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis.

Who You Are

You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.

What You Will Be Responsible For:

- Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis

- Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email

- Designing, writing, and enhancing tools for both internal and external facing users

- Training customers on best practice usage of the platform

- Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform

- Promoting and enhancing self-serve offerings for our customers

- Contributing to team improvement by identifying process and technical gaps

- Maintaining a high level of customer satisfaction, measured through surveys and feedback

This Role’s Requirements:

- B.S. Degree in Computer Science or Engineering from a leading University

- Proficiency with the web stack and web services applications

- Working understanding of relational and no-SQL database concepts

- Knowledge of Linux

- Basic understanding of object oriented programming and scripting

- Excellent troubleshooting and analytical skills to determine the root cause of issues

- Role will be working nights- Saturday and Sunday from 3pm-3am, and two to three week days from 9pm-3am

Nice To Have Skills:

- Experience with Java, servlets, and/or J2EE framework development

- Apache, nginx, Tomcat administration

- Oracle PL/SQL experience

- Experience building RESTful services in NodeJS

- JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies

- Docker containerization, virtualization

- Basic networking knowledge

- Proficiency with Linux and command line environments

What We Offer:

- An environment for continual learning, mentoring, and embracing the best technology for the problem

- Competitive salary and bonus structure

- A collaborative and supportive environment that encourages innovation, and offers opportunities to advance your career

- Group Health & Dental Benefits plan

- Corporate discounts on services

- Subsidized Family day of your choosing

- Discounted gym membership

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.