Analyst - Corporate Banking

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Commercial Banking
Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.
About The Role
The role holder will assist the Relationship Manager in the delivery of a professional relationship management service to customers, prospective customers and professionals. This supports the bank’s long-term strategy of establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing an excellent customer service. The role holder will maximise efficiency so the Relationship Manager can focus on growing income.
The jobholder will play a direct role in identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. Provide tailor-made service to the customers leading to a strengthening of key relationships. In the absence of the Relationship Manager, the role holder will act as the focal point within the area for products and services thereby ensuring HSBC’s business banking proposition remains a key, positive differentiator.
The Sales and Credit Support role is to proactively support the Relationship Manager (RM) in the optimisation of their contribution towards the Commercial Banking Annual Operating Plan, build sustainable client relationships to improve client engagement and triage product sales opportunities, and coordinate product fulfilment. The role holder will maximise efficiency so the Relationship Manager can focus on growing income
Responsibilities

• Work as an integrated member of the team
• Working with colleagues and relevant departments as appropriate to ensure that all documents are processed in a timely manner
• Complete other responsibilities, as assigned.
• To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs
• Preparing presentations where necessary
• Support the Relationship Manager in ensuring we identify customer needs correctly
• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
• Compliance with and management of sales suitability risks and requirements
• Ensure timely and accurate maintenance of customer information, including Know Your Client requirements in Group systems
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Acting as the primary point of contact for customers and colleagues in the absence of the Relationship Manager
• Maintaining excellent communication with key colleagues to ensure a seamless and joined up approach and timely delivery of production for the Relationship Manager and Client.
• Promote an environment that supports diversity and reflects the HSBC brand.
• Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Help to improve customer engagement
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
• Assist in the delivery of solutions, products and services appropriate to meet customer need
• Act as a point of reference for internal colleagues and support both new and existing colleagues
• Ensure credit and operational quality is not compromised in the pursuit of income
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Ensure the application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
• Facilitating referrals from both existing customers and own network
• Ensure operational losses and fraud are minimised
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
• Respond within agreed timelines to issues raised by audit and external regulators.
• Working with the Relationship Manager to promote HSBC’s global capabilities internally and, where appropriate, to external agencies such as Key Business Introducers, Chambers of Commerce and other related organisations

Requirements
Essential

• Ability to interact with all levels of commercial customers
• Good credit knowledge.
• Good working understanding of the trade cycle and business processes involved when importing and/or exporting
• Qualifications and/or training courses
• Bachelor’s degree in a related discipline and 2-5 years of experience in a related field OR Master’s degree and 1-3 years of experience in a related field
• Good organisational and time management skills.
• Analytical and financial skills.
• Understanding of risk management
• Ability to work without constant direction
• Commercial awareness, including economic, cultural, procedural and regulatory issues.
• Good interpersonal skills

Desirable

• Working knowledge of HSBC Group capabilities
• Working knowledge of Commercial Banking’s proposition / product capabilities

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.