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Agent, Social Media And Chat (Night Shift)
Company | Air Transat |
Address | Montréal-Ouest, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-05-25 |
Posted at | 1 year ago |
Company Description
- A job that can be done 100% from your home, including all the computer equipment you need
- Night Premium of $1.50/hr
- Base salary at hiring $20.18/hr
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 free airline tickets, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- 20 days of paid online training, accompanied by our dedicated training team
- A full range of group insurance, a RRSP and advantageous travel benefits
- The perfect work environment to develop your talent and build a career with us
- A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
- ...and even a referral program if you refer us talented people like you!
- Monitor conversations and user-generated content
- Act as an ambassador for Air Transat on various social media and chat platforms
- Occasionally, participate in small projects aimed at the continuous improvement of our online customer service
- Identify issues in conversations and user-generated content and escalate to appropriate individuals or departments
- Creatively and proactively assist customers to ensure efficient and high- quality customer service within prescribed timeframes
- Training duration: approximately 4 weeks
- Full time 37.5 hours
- Night availability , 7 days a week
- Workplace after the training: flexible, 300 Léo-Pariseau in Montreal or telecommuting
- Type of training: online
- The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)
- Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
- Location of the training: 300 Léo-Pariseau in Montreal or by telecommuting
- Knowledge of popular social platforms such as Facebook, Instagram, Twitter, etc.
- Very good judgement;
- Customer service skills, resourcefulness, proactivity and empathy;
- Ability to work under pressure;
- Experience in selling Southern, European, Tour and/or Cruise products (an asset);
- Successful completion of a 60-minute written test;
- OPC and TICO certification (an asset)
- Knowledge of the travel industry in general (an asset);
- Bilingualism (oral and written) essential as well as impeccable spelling and grammar;
- Available to work a rotating schedule (day/evening), as well as weekends and holidays;
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