Administrative/Customer Service Coordinator

Radius Security is the leading provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Vancouver Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, continuous personal development, and training. We offer a professional working environment, competitive salaries, and comprehensive benefits package.

Radius Security is an end-to-end security provider. Radius designs, installs, monitors, and services customers’ security systems in many high risk and high need applications. Our monitoring station is in our head office in Richmond, BC and enjoys some of the highest success rates in the industry. Radius partners with Police Liaisons to ensure strong relationships continue with our responding authorities.

THE PURPOSE:

As the heart and soul of the branch, the Installation and Service Administrative Assistant will be responsible for encouraging an environment that aligns with our fundamental DNA culture. Sales and technicians will depend upon the Installation and Service Administrative Assistant to maintain a safe and comfortable place to start the day, engage with clients, and collaborate on solutions.

The core responsibilities of the Installation and Service Administrative Assistant will revolve around the coordination of installation and service for our Radius Security product lines including RedHanded, Stool Pigeon and other security applications.

Core Tasks:

Sales Interactions:

• Enter approved sales contracts into ERP system
• Preparing add-on quotes or change orders on behalf of sales
• Ensure rep and client are kept informed through the deployment process

Project Manager Interactions:

• Work closely with Project Manager to map out project timelines
• Receive guidance from Project Manager regarding site readiness criteria

Technician Interactions:

• Supporting technicians with shipping and delivery coordination
• Review timecards to ensure accuracy and completeness
• Supporting and directing subcontractors and remote technicians in consultation with the Project Manager
• Manage scheduling board for technicians

Customer Interactions:

• Respond to and coordinate customer service requests
• Provide customer service that consistently WOW the customer
• Ensure customer timelines are adhered to

Other Department Interactions:

• General administrative duties as required
• Finance – billing
• Parts – ordering

Company Compliance:

• Ensure safety procedures take priority both personally and with others.
• Align with the DNA which makes up the cultural fit at Radius Security
• Responsible to comply with all company policies and procedures, and to request clarification when unsure.

Expansion Branch:

• Completing and submitting warehouse inventory counts, along with technicians
• Reviewing and ordering of office supplies
• Arranging couriers and shipments
• Scheduling Vehicle maintenance inspections and certifications

Our Ideal Candidate:

Character:

• Lives the Radius DNA in all interactions
• Driven with an inexhaustible curiosity to learn
• Has a ‘can-do’ attitude and relentless enthusiasm to support both the team and customers
• Leadership orientation
• Engage in proactive behavior, looking for opportunities to improve processes and methods

Skills:

• Excellent communication and interpersonal skills, both verbal and written
• Comfort with Microsoft suite of programs
• Demonstrated ability to provide quality, courteous customer service

Experience:

• Experience in a fast-paced organization
• Scheduling service jobs
• Coordination of sub-trades such as electricians

Knowledge:

Knowledge of software platforms is an asset; however full training is supplied:

• Zendesk
• Panda Docs
• Manitou
• Sedona
• Immix
• Microsoft suite of software
• Hubspot

Why Does our Team LOVE Working for Us?

• We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
• Monthly profit sharing bonus program
• Extended health and dental benefits
• You have a voice. We empower our people to bring forward suggestions to improves processes.
• Learning and development opportunities to grow within the business.
• Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition!
• Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
• Charitable donation matching
• Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!