Ground Customer Service Manager Jobs in Canada , Employment

By National Bank of Canada At Val-d’Or, Quebec, Canada

Experience in personnel management and coaching

Experience in business development and customer service

Knowledge of financial products and services, an asset

Health and wellness program, including many options

Employee and Family Assistance Program

Ready to live your ambitions?

By Momentous At Ottawa, Ontario, Canada

Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).

10+ years customer service experience preferably providing technical support

Experience using Zendesk or similar platforms

Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.

Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;

Continuously identify opportunities to increase efficiency and effectiveness

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Ground Customer Service Manager at