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Deskside Support Analyst Jobs

Technical Support Manager (Deskside)
By Compass Group Canada At Mississauga, Ontario, Canada
3-5 Years audiovisual technology management experience and presentation technologies experience.
Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.
Demonstrate ability and willingness to share ideas with Associates, peers and management.
Embrace a coaching culture, provide feedback to Associates, peers and management.
Print management operations and troubleshooting preferred.
Bachelor’s degree in computer science or combination of education and experience.
It Service Manager & Deskside Analyst
By IDC Technologies Solutions Pvt Ltd At Regina, Saskatchewan, Canada
• Initiate escalations and manage severity 1 and 2 incidents and RCAs on behalf of the team
12 months subjected to extension
• In-depth understanding of ITIL and Agile practices
• Confident communicator good at relationship-building• Comfortable interacting with colleagues at all levels
• Willingness to coach and be coached
• Team player with demonstrated ability to help others succeed
Technical Associate Deskside Support Intern/Co-Op Fall 2023
By Definity At Waterloo, Ontario, Canada
Educational resources, tuition assistance, and paid time off to study for exams
What can Definity offer you?
Technical support and troubleshooting of hardware, software and application issues.
Resolving medium complexity incident and request tickets from the Help Desk.
Installing, upgrading, maintaining and decommissioning hardware and software
Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.).
It Deskside Support Jobs
By Labatt Breweries of Canada At Delta, British Columbia, Canada
Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLA’s
Remote support of laptops and applications over the phone for remote users
3 to 5 years of experience supporting desktops and laptops (Windows 7 to 10)
Experience with troubleshooting PC hardware issues and repairing desktop and laptops
Experience with installing software, patches, and system updates on desktops, laptops
Experience with troubleshooting basic network, software, printing problems
Deskside Analyst Jobs
By Dasro Consulting Inc. At Moncton, New Brunswick, Canada
Good communication, time management and mathematical skills
Recording all inventory, incidents/service request ticket updates into our incident management system.
Experience providing desktop hardware and software support to users
Experience troubleshooting and managing file and print services.
The successful candidate must be fluent in both French and English with strong verbal and written skills.
Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)

Are you looking for an exciting opportunity to use your technical skills to provide excellent customer service? We are looking for a Deskside Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical assistance, and helping our customers get the most out of their technology. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Deskside Support Analyst is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, providing training and guidance to users, and maintaining the IT infrastructure. The Deskside Support Analyst must have excellent customer service skills and be able to work independently. Detailed Job Description The Deskside Support Analyst is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, providing training and guidance to users, and maintaining the IT infrastructure. The Deskside Support Analyst must have excellent customer service skills and be able to work independently.

The Deskside Support Analyst will be responsible for:

• Troubleshooting hardware and software issues
• Providing training and guidance to users
• Maintaining the IT infrastructure
• Responding to user inquiries in a timely manner
• Ensuring that all IT systems are running efficiently
• Identifying and resolving any IT issues
• Providing technical support to end users
• Installing and configuring hardware and software
• Maintaining user accounts and security
• Documenting all IT processes
Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network protocols and operating systems
• Ability to work independently
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of IT security protocols
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with network protocols and operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of IT security protocols
• Knowledge of Windows and Mac operating systems
Job Experience
• 2+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with network protocols and operating systems
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide training and guidance to users
• Maintain the IT infrastructure
• Respond to user inquiries in a timely manner
• Ensure that all IT systems