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Customer Experience Manager Jobs

Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Ottawa Metropolitan Area, Canada
Work with a dynamic executive management group.
Excellent base salary - commensurate with experience, plus incentive and benefits.
Manage a leading retail fashion store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
LOCATION: OTTAWA WEST OF DOWNTOWN.
If you are this individual, then we are interested in talking to you.
Part Time Customer Experience Manager
By Michaels Stores At Whitby, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Onstar Business Solutions (Obs) Customer Experience (Cx) Manager
By General Motors At Oshawa, Ontario, Canada
Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts
Experience working with Dealership Fleet Managers and Fleet & Commercial customers
Financial – understand and analyze financial performance and manage a P&L statement
Communication – oral, written, presentation skills (MS Powerpoint)
University degree (Business/Marketing) or relevant experience equivalent
Customer Service Experience or OnStar Experience – 3 years minimum
Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Customer Experience Manager Jobs
By NewRich Network At Toronto, Ontario, Canada
A plus - experience with support, inventory management, small businesses, and working remotely.
Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)
Create and manage the team’s schedule against support hours of operation
Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.
Self-starter: You are naturally self-motivated and can manage your own time well.
Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
Customer Experience Manager Jobs
By Michaels Stores At Calgary, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Gestionnaire - Expérience Client | Customer Experience Manager
By FLO EV Charging At Québec, Quebec, Canada
Management experience leading a team of at least 5 customer experience representatives.
A go-getter with strong organizational, planning and time management skills
Manage the day-to-day operations of the Customer Experience Team
Travailler en étroite collaboration avec l'équipe de support CX et le co-manager
Supervise a team of Customer Experience Representatives (Levels 1-3)
Work closely with support team in CX and co-manager
Senior Manager - Customer Experience Lead
By Mondelēz International At Toronto, Ontario, Canada
Process management and planning skills
Proven experience in order management, customer service, or a similar role in the CPG industry.
Experience managing onsite and remote teams
Good understanding of supply chain management, order to cash cycle, and commercial areas
Collaborate with IT teams to enhance order management systems and tools.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
Customer Experience Manager Pt
By Michaels Stores At Nanaimo, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager - North Island Nissan
By Steve Marshall Group At Campbell River, British Columbia, Canada
Reviewing CSI and creating reports for Managers
Follow up with sales and service customers
Engaging with customers while they are on site (providing drinks and snacks, etc)
Social media (creating and posting) and managing giveaways/prizes
Can work independently and as part of a team
Customer Service: 2 years (preferred)
Ft Customer Experience Manager
By Michaels Stores At Winnipeg, Manitoba, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Jobs
By Michaels Stores At Lethbridge, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Project Manager
By Grainger Canada At Markham, Ontario, Canada
Exemplary core project management knowledge and skills and expertise in the use of various project development life cycle methods and tools.
5-7 years of c project management and/or process improvement experience highly preferred
Proven relationship management skills that enable effective navigation in a highly matrixed organization and incorporates and fosters appropriate customer focus.
Coordinates formation and disbandment of project team, including effective stakeholder management.
Determines project scope, resource requirements, milestones, budgets and risks.
Manages scope to ensure commitments are achieved and takes the initiative to make propose adjustments and/or recommendations in project/program aspects.
Program Manager, Customer Experience (Cx)
By STACK IT Recruitment Inc. At Newmarket, Ontario, Canada
8+ years' experience in a project management role managing large-scale technology projects (such as customer experience enterprise integrations)
Advanced project management, MS Office, and financial management skills
Manage multiple projects, with responsibility for risk management, scheduling, team leadership, contract compliance, and quality control.
5+ years' experience managing cross-functional teams across various program stages (architecture, integration, validation)
Work experience in the utility energy industry is an asset
Manage program performance and reporting for multiple projects and create plans to measure delivery results.
Assistant Manager - Customer Experience Manager
By Laura Canada At Burlington, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Manager, Customer Experience Jobs
By Cadillac Fairview At Toronto, Ontario, Canada
Knowledge of Asana and project management experience.
Responsible for budget management and invoicing on responsible projects.
Owns Your Expertise - empowers themselves and demonstrates strong knowledge in experience marketing and data driven strategy.
Assess and set necessary program KPI's and then track, report and analyze performance of programs to deliver the optimal customer experience.
Ability to autonomously lead and effectively manage projects as well as key stakeholders.
Minimum of 5+ years of marketing experience with a preference to customer experience marketing.
Full Time Customer Experience Manager
By Michaels Stores At Surrey, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience - Order Manager
By JD Sports Canada At Vancouver, British Columbia, Canada
Perform other duties and responsibilities as required or requested by management.
Experience working in E-Commerce, Customer Service or Digital Sales.
High attention to detail and exceptional organizational skills.
Excellent communication skills, both written and verbal.
Knowledge of ERP systems and third-party logistics (3PL) processes is advantageous.
Strong problem-solving abilities and a proactive approach to addressing challenges.
Assistant General Manager, Customer Experience & Satisfaction Management
By Nissan Motor Corporation At Chiasson Office, New Brunswick, Canada
Experienced using social media management tools, such as HootSuite, Buffer, and Google Analytics.
Bachelor's degree in social media management, marketing, or a related field.
Experienced in team leader or manager role. A year of customer service experience would be beneficial.
Manage online social media’s contact points for customers wanting to engage with the company via all company’s social media platforms/pages.
Monitor, identify, manage and responds to customer queries, concerns, comments, complaints posted on all company’s social media platforms/pages.
Maintaining a working knowledge of company products to effectively communicate with customers

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional