Visual Merchandiser Jobs

Company Description

At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong.

About the Role Working at the heart of a fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards.

This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Your Day to Day*

Sales and Profit

The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Support the store to achieve an excellent customer experience.
• Ensure you meet customer expectations on direct service according to H&M standards.

Indirect Customer Service

• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Ensure high-quality garment presentation every day together with the store team
• Create a clear red thread from windows to A-area with wearable buying suggestions.

Commercial Routines

• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
• Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.

Visual Store Operations Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Complete all sales floor and window morning routines daily before the store is open
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.

People and teams

The Visual Merchandiser will support the Store team to enhance customer and working experience in-store through coaching and development. Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Identify future Visual Merchandiser talent for succession.
• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook

Communication and Legal Requirements

• Ensure that all communication in the windows and on the sales floor complies with local legislation.

Security

• Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

• Must be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setups
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• Inclusive, positive, creative, and willing to learn on the job!
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• You have the ability to lift in excess of 20 pounds
• Must be able to work a flexible work schedule, including nights and weekends
• 1-2+ years of transferrable experience welcome
• May be required to travel to support other store
• Ability to climb a ladder and use a step stool

Additional Information

Why You’ll Love Working for H&M

• Endless growth & development opportunities
• A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status: Hourly, Non-Exempt

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefits package that matches that ambition. Please note, that benefits may have eligibility requirements based on employment status.

We offer 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health, and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: career.hm.com

EEOC Code: SLS

• This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.