Telecommunications Officer Jobs

The House of Commons Digital Services and Real Property team is currently looking to staff the Telecommunications Officer position.

If you thrive in a fast-paced collaborative work environment and are passionate about providing high quality customer service, we want to hear from you!

Working in a Call centre environment, the Telecommunications Officer provides first level support and is responsible for the resolution of technical issues/problems and the fulfillment of requests related to telecommunication matters concerning products and services. This would include extended services for travel, from Members of Parliament and their staff, including constituency offices, House Officers, House of Commons administration, and Hill partners (Library of Parliament, Senate, etc.).

As the Telecommunications Officer, working in a Call centre environment, you provide first-level support and are responsible for interacting with clients to analyze and resolve technical problems and fulfill requests related to telecommunication hardware, software, applications, network, and infrastructure. This would include extended services for travel, from Members of Parliament and their staff, including constituency offices, House Officers, House of Commons administration, and Hill partners (Library of Parliament, Senate, etc.). You are also responsible for verifying issues and determining the appropriate resolution approach and for coordinating remote installations and establishing connections for committee activities. Additionally, you will conduct coaching and training sessions, track requests for service reviews, assess device replacements and repairs, draft documentation, participate in telecommunications projects, and contribute to organizing information sessions.

Due to the diversity of the requests, you demonstrate highly efficient and effective organizational skills by prioritizing your workload. Working in a fast-paced environment, you exhibit strong self-management capabilities and handle pressure with composure and work effectively under tight deadlines.

Top Reasons to Join the IT Operations and Services Team:

Are you interested in joining a group of dedicated individuals committed to a high level of service excellence? The Telecom team supports the telecommunication needs – mobility and landline – of the House of Commons: The Members of Parliament, House Officers, and all the Administration including its various partners. Our team provides first level support directly to the client – not through an intermediary – ensuring that their telecommunication eco-system is fully functional and up to date to fulfil their mandate.

• Training and development opportunities.
• Work-life balance /35-hour workweek
• 4 weeks’ vacation (minimum)

Education:

• Post-secondary degree in an IT related field OR acceptable combination of training and experience related to telecommunications services.

Experience:

• Recent and extensive experience providing customer-focused service to high-profile clients (e.g. Members of Parliament, Executives, VIPs);
• Experience and/or demonstrated capabilities in dealing with technical issues;
• Experience and/or knowledge of various telecommunications products and services.
• Experience working in a fast-paced environment;

Assets:

• Experience with VOIP;
• Experience in coordinating projects;
• Technical expertise with mobile devices;
• Experience in routine database updates and management.
• Experience in handling purchase orders and procurement functions based on financial requirements;

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBB. Consideration may be given to candidates with other linguistic profiles.

This selection process is restricted to employees of the House of Commons Administration.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.