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Tarion Home Warranty Representative
Company | Adi Development Group |
Address | Burlington, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-07-10 |
Posted at | 11 months ago |
Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively to our customers. As an Adian you will have the opportunity to shape communities and create lasting landmarks that will be admired for generations. The life-defining work you will do with Adi will directly impact and positively change the lives of our customers and communities we serve. We champion ownership and encourage all of our team members to think and act like owners. Adi is committed to not only develop buildings, but to developing the leaders of tomorrow.
- Attend Tarion seminars and attend home purchaser functions as required
- Attend weekly construction meetings to uphold service standard with third party trades, and construction team. We welcome ideas to make the experience better
- Continuously improve the customer service experience and processes to retain and maintain customer loyalty. Be active, learn and contribute when you can
- Responsible for the customer journey, experience and relationship from the point of post-sale onwards
- Assist in the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes with all residents
- Assist customer service with administrative duties as required
- Use and manage punch list software and ensure trades and service staff track and monitor deficiencies through the system
- Act as the first level of escalations, respond to and provide immediate resolution to homeowner concerns; you will take ownership of customers issues and follow issues through to resolution with the help of the team
- Participate in conciliation for identified warranty items as required at various sites
- Collect, review, and schedule 30-day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies
- Coordinate all deficiency repairs with trades and warranty team to ensure swift completion of outstanding items
- Remain current and informed on Tarion Guidelines and attend Tarion Builder Update meetings
- Prepare and deliver all daily, weekly and monthly reporting to management as it pertains to your scope
- Other duties as assigned
- Review and audit repairs completed by service personnel and trades to inspect quality of work and ensure all deficiencies are corrected and are up to the high standards of the company
- Have strong administrative and inter/intrapersonal skills
- 2+ years of experience in a customer-facing service role
- Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
- Salesforce experience is considered an asset
- Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
- Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
- Have superior problem-solving skills and the ability to assess situations and make the right decisions
- Construction related administrative experience is considered an asset
- Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
- Self-motivated team player with ability to work well in a team and independently in a fast-paced work environment.
- Health benefits and personal health spending account
- Founded in 2007, Adi Development Group is one of Canada’s leading, most innovative real estate development and investment companies. We have developments spanning the GTA with over $2 Billion currently under development and growing.
- At Adi Development Group, each endeavor begins with an unrelenting commitment to master the extraordinary. From selecting only those locations that represent exceptional value, to forward-thinking designs and quality-driven buildings that enhance each community, to engaging partners that share our quest for excellence - this philosophy is evident in all that we do.
- We don’t believe in micromanagement – while we are here to provide guidance, we trust you to do your job and achieve success
- We focus on continuously developing our team through education reimbursements and professional development offerings
- We champion Ownership – from your first day you will be involved in shaping the direction of Adi
- From real estate investment, to planning, design, building and management, the Adi team takes pride in bringing passion and energy to every step of the process. It's a philosophy that continues to drive our residential and commercial real estate endeavors throughout the GTA. While others prefer to strive for the exceptional, we actually use it as our starting point. Build from there, and remarkable results can't help but follow.
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