System Administrator Jobs

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Our BC-based partner requires the need of a Senior Systems Administrator to support and maintain the DocuSign platform spanning end-user support, provisioning, template support, reporting, and system operations, including platform availability, change management, and technical documentation.

Additionally, they will provide the following services:

• Provide written reports on work completed and reports. Escalate roadblocks proactively to the Project lead.
• Provide planning input for platform management, including demand, roadmap, and vendor practices.
• Effective communication skills are required for working with end users.
• Develop and execute a knowledge transition plan to ensure a seamless transition to platform analyst.
• Lead eSignature design, configuration, and validation activities required to meet organizations' requirements.

Required Experience:

• Maintenance of user permissions and groups - add, edit, and remove permissions for all users within the DocuSign account.
• Experience providing the first point of support for workflow and permission needs.
• Primary contact for reaching out to DocuSign support for specific services or training questions.
• Document workflow management – technical implementation of approval workflows for documents.
• Reports - creation, scheduling, and support for report requests.
• Knowledge of the JIRA Service Desk and Healthcare domain would be considered beneficial in this role.
• Document template management – publication and removal of document templates.
• Use of the test environment to publish and validate templates and workflows provided by end users.