Supervisor, Loss Prevention, Audit & Control

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Supervisor, Loss Prevention
The Supervisor, Loss Prevention plays a critical role in the daily oversight of Loss Prevention operations and personnel in their assigned stores. The Supervisor provides leadership support to the Loss Prevention Manager, Store Management, Associates and directly leads and trains a team of Loss Prevention Investigators. The Supervisor reinforces the organization’s core values and supports overall store compliance to company policies and effective execution of internal and external loss investigations. The Loss Prevention Supervisor coordinates and oversees the execution of Associate Training and Store Audit Programs to assist the organization in effectively addressing profit loss. The Supervisor must be able to assess risk exposures, provide leadership, maintain open communication at all times and develop effective relationships with all internal and external business partners
Specific responsibilities include (but are not limited to) the following:

• Collaborate with store teams and support the LPM with creating a Security and Safety plan for each store event and the execution of the plan at the time of the event
• Communicate store audit results to store management team to address operational opportunities and improve operational excellence.
• Partner with Store Operations on inventory cycle counts to ensure stock accuracy levels and drive stock loss investigations to support the execution of shrink reduction strategies and fraud prevention
• Conduct internal and external Loss Prevention investigations in collaboration with law enforcement and other related agencies to mitigate loss due to theft and fraud.
• Collaborate with store teams and departments to communicate Loss Prevention directives and Merchandise Protection Standards. Maintain a strong relationship with the visual team and Manager
• Supervise team of Loss Prevention Investigators. Effectively schedule the LP team to ensure adequate coverage at all times. Ensure LP duties are completed to department standards
• Lead, motivate and retain teams of high performing employees. Provide ongoing coaching, recognition and development to all direct reports.
• Ensure store maintains and is compliant with all Health and Safety related in-house functions Ensure incident reports, training and safety measures are completed in a reliable and timely fashion in accordance to Holt Renfrew standard
• Serve as a business partner in generating, analyzing and communicating reports related to the organization’s stock shortage performance, internal and external investigations and fraud prevention objectives
• Oversee the review of exception based reports to identify policy infractions and initiate internal investigations. Work with Manager , Investigators and Human Resource Team to investigate any actionable information arising from the reports
• Review inventory accuracy and shortage controls across store environment to determine risk exposures and trends and provide recommendations to achieve store goals

The ideal candidate:

• Degree or diploma in Law Enforcement or related discipline, or equivalent experience
• Positive, high-energy team player with proven leadership capabilities who takes initiative, accountability, and delivers results through others
• Current Provincial Security Guard License
• Standard First Aid, CPR OPA Level II
• Formal training in WZ interview techniques or other related interviewing and interrogation techniques
• Proficient in Microsoft Office and aptitude for system-based tools
• Minimum three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment
• Excellent communication, presentation and negotiation skills
• Experience leading change in a rapidly growing business environment

The measures of success:

• Feedback from internal and external clients
• Individual objectives linked to the achievement of department goals
• Contribution to financial objectives

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.