Senior Director, Primary Care Operations

Your Role As Senior Director, Primary Care Operations
Reporting to the Senior Vice-President, Kristine McTaggart, Service Operations, this person will be accountable to deliver our primary care program and manage all associated clinical and non-clinical teams. They will also be responsible to deliver on operational metrics related to quality of care, member experience and financial metrics.
What You’ll Be Doing

• Leading the operational activities of Dialogue's Primary Care program which include:
• As a member of our operations leadership team, you will contribute to the overall business growth and play a major role in shaping the strategy of the Primary Care program to provide optimal member and care team experience
• Designing and leading innovation within your function to allow the program to scale efficiently
• Managing and structuring a team of 300 health care professionals (nurses, care coordinators, physicians/nurse practitioners, and allied health professionals). This also includes overseeing all hiring and performance management and employee engagement initiatives
• Driving operational and financial performance: you will be accountable for driving results on key metrics such as patient satisfaction, team efficiency, service/response time, and cost to serve
• Being a key stakeholder to other corporate functions to represent the interests of the care team, including Product & Tech teams; Finance and Go To Market (Customer Success and Sales)

We'd Love To Hear From You If You Have

• 7-10+ years of experience in optimizing, scaling and leading large operations while managing large teams
• Experience in health care industry is a plus (incl. Mental Health, Virtual Care, EAPs, etc.)
• Solid analytical and quantitative problem-solving skills
• Previous experience in management consulting or business management preferred
• Exceptional people management and relationship building skills, preferably with experience managing clinical staff
• Familiar with fast-growing environments, able to take ownership and work with a high level of autonomy
• Experience working with Product and Tech teams
• Track-record of top performance and proven leadership and managerial skills
• A passion for health care, a interest in advancing telemedicine, and a strong desire to have a positive impact on people's health and wellness

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• Short and long-term incentive plans, including restricted stock units (RSUs)
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A flexible schedule and a hybrid work approach
• An optional parental benefits program
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• An allocated budget for continuous training
• A fully funded benefits plan, including a wellness reimbursement program

About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
We’re Firm Believers That Great People Don’t Settle On
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.
Impact
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Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].