Sales Consultant - Womenswear

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Consultant
The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.
Specific responsibilities include (but are not limited to) the following:

• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned
• Cultivate new customers and introduce to Holt Renfrew
• Keep abreast of fashion and style trends and translate this information into advice for clients
• Develop long term customer relationships by engaging customer
• Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc.
• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
• Sell the entire store and wardrobe customers from head to toe
• Perform floor recovery, visual merchandising, price change, and related sales support tasks

The ideal candidate:

• Prior retail sales experience in a luxury environment preferred
• Minimum of three or more years experience in a commission sales environment
• Entrepreneurial, competitive, self confident, and self-motivated
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Knowledgeable of wardrobing and styling techniques
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Expertise in establishing customer relationships which translate into sales; is empathetic

The measures of success:

• Feedback from internal and external clients
• Individual objectives linked to the achievement of department goals
• Contribution to financial objectives

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.