Saas System Administrator Jobs

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an SaaS System Administrator to join our team in NoAM. Lightspeed is looking for a Systems Administrator to join our rapidly scaling team. In this role, you will have the opportunity to drive adoption of the latest and greatest IT and SaaS technologies while supporting the organization's growth. You will be responsible for the end-to-end management and execution of Lightspeed's IT platforms, 3rd party systems, and security needs. In addition to owning and executing all aspects of our IT strategy, you will also provide 3rd line support to our employees and will give key coaching and support to fellow junior IT staff, helping them grow into potential Systems Administrators.

What You’ll Be Doing

• Handle sensitive information with sound judgement; implement and maintain effective security systems to reduce business risk.
• Integrate and automate SaaS via API
• Develop audit-proof systems and records; create quality control and assurance processes to prevent and check errors.
• Drive the evolution and continuous improvement of IT life-cycle processes; automate hardware and software provisioning, manage users and permissions, and work with the People and Culture teams to ensure a seamless experience.
• Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
• Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, Jamf, OneLogin, CrowdStrike Falcon, and other platforms.
• Automate processes using a low-code/no-code platform (Workato)
• Configure SAML applications
• Provide day-to-day support to Lightspeed employees; address technical questions, troubleshoot issues with vendors, and provide coaching on Lightspeed's IT systems.
• Juggle multiple projects and demands effortlessly; meet Lightspeed’s SLAs for issue response and resolution.

What You Need To Bring

• 5+ years of hands-on experience in information technology, ITIL/ITSM, and/or technical operations, preferably at a high-growth start-up
• Experience with automating complex workflows
• Programming experience, such as Python, Bash or Powershell
• Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently
• Programming experience with low-code / no-code environments
• Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services
• Experience with IAM solutions and best practices

Even Better If You Have

• Highly collaborative and team-oriented; comfortable leading cross-functional projects
• Passion for identifying and mitigating potential data and system security threats through creative problem-solving
• Excellent English written & verbal communication skills
• Understanding of networking concepts such as VPN, DNS, DHCP, SMTP, HTTP, SSL, OSI
• Demonstrated a high level of detail orientation and organizational skills
• A customer-centric approach to end-user support; able to explain technical concepts clearly to a variety of technical and non-technical stakeholders across an organization
• Proven experience managing & automating employee onboarding and offboarding processes
• Systems-oriented thinker, motivated by solving complex problems and building scalable processes
• Experience with SOX, SOC1, SOC2 Compliance and GDPR/CCPA
• Experience with Amazon Web Services (AWS), PureCloud, Slack, Workato, Zoom

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What's in it for you?:

Come live the Lightspeed experience...

• Health and wellness benefit of $500 per year
• And enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Become a valued part of the diverse and inclusive Lightspeed family
• Ability to do your job in a truly flexible environment;
• Health Insurance
• Flexible paid time off policy
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Lightspeed equity scheme (we are all owners)
• Paid leave and assistance for new parents
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Online Mental Health Resources
• Work in a team big enough for growth but lean enough to make a real impact.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.