Pharmacy Assistant ( Specialty And Front End) - Express Scripts Canada

The Front-End/Specialty Pharmacy Assistant works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Front-End Pharmacy Assistant will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.

Key Responsibilities

• Aid in management assigned tasks and projects
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
• Recording and maintaining member information in the CRM system
• Manage team mailboxes/e-mails
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Other responsibilities commonly performed by specialty pharmacy assistants from time to time.
• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Obtaining prescription transfers from specialty pharmacies
• Call members for upcoming refills and renewals
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
• Answering calls from patients, collecting information, processing RX orders and other types of service requests

Qualifications

• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Flexible to situations and adaptable to change
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Strong interpersonal skills with ability to work independently with minimal supervision
• Team player with the ability to work independently
• Proficient in Kroll software
• Accuracy in Data Entry is mandatory
• Knowledge of healthcare/specialty pharmacy, medical supplies & equipment and claims processing
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Pharmacy Assistant Diploma or Equivalent Experience
• 3 years’ specialty pharmacy experience
• Ability to multi-task
• Experience in a Contact Centre would be an asset
• A thorough understanding of quality assurance and delivery of service excellence
• CRM Experience is an asset.
• Bilingualism (French & English) is an asset
• Strong customer service focus

Express Scripts Canada Is a Cigna Company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.