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Company | Shoppers Drug Mart |
Address | North York, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-18 |
Posted at | 11 months ago |
Location:
- Pharmacy and Customer Service
- Practice to full extent of expanded scope with Professional Services, within your capability
- Acknowledge all customers approaching the Pharmacy
- Be clearly identifiable to the public
- Provide counselling on prescriptions, over the counter/behind the counter products
- Maintain all records required in accordance with legislation, standards of practice, and policy
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide customer care
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues on a daily basis
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review of stock to identify expired inventory
- Oversight of current stock levels and medication orders from wholesaler
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
- Involvement with financial reports as appropriate
- Read and action store communications on in-store web
- File incident reports when any customer or staff medication or privacy incidents occur
- Strong problem-solving skills including experience formulating and executing action plans
- Superior customer relations skills and a strong sense of professionalism
- Commitment to providing exceptional customer service
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
- Independent thinking and decision making - makes decisions when dealing with issues or problems
- Complete mandatory training and voluntary continuing education workshops, as needed
- Proven ability to drive and build the business, lead by example and support enterprise programs
- Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset
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