Manager, Technical Field Services

Manager, Technical Field Services, Saskatoon

Reporting to the Director of Field Services - Canada, the TFS Manager will be accountable for leading projects, building and maintaining client relationships, and leading Field Service Technicians. This position will work closely with the Operations Manager to support specific clients, projects and people; ultimately creating exceptional client experiences through the completion of Field Services projects.

Accountabilities

• Maintain the CRM activities, opportunities and forecasting
• Prepare and review proposals for projects with the intent to obtain new and repeat client business
• Identify and meet with decision makers and learn needs and current vendors
• Follow up on leads and turn them into profitable opportunities
• Present new services and enhance existing relationships
• Develop and improve processes and procedures to continually improve sales capabilities
• Participate in trade shows, events and networking functions to build and maintain client relationships and business
• Cold call as appropriate within geographic area to ensure a robust pipeline of leads and opportunities
• Meet potential clients by growing, maintaining, and leveraging the network
• Travel throughout assigned territory to call on regular and prospective clients
• Develop a strategy to increase brand awareness and prospects for potential new clients
• Build and maintain relationships with clients to develop new work and drive repeat business

Coordination of Project Management

• Oversee all aspects of the projects within the region
• Ensure proper, complete preparation and execution of scheduled work
• Preparation of status and progress reports
• Ensure safe work process is executed with each job and a culture of safety is fostered
• Plan resources effectively and work collaboratively with other regions to share resources
• Ensure completion of reports and follow up with clients to ensure satisfaction and completeness of work
• Ensure accurate and timely project invoicing
• Ultimate responsibility for client service delivery on all projects

General Office Support

• Arrange office maintenance with applicable vendors
• Test equipment management
• Local procurement - equipment, supply needs
• Vehicle Maintenance
• Shipping/Receiving (Logistics)
• Manage schedule of local resources
• Assist in preparing quotes, reports, tender packages, and quotations

Business Objectives

• Meet and exceeds company objectives and goals
• Work with Leadership to determine yearly budget requirements and meet budget objectives
• Work collaboratively with Leadership to set objectives aligned with Magna’s overall operating plan, goals for growth in expertise, services and volume
• Work with Leadership to measure department performance as it relates to key metrics such as client maintenance activities, proposal generation, revenue, labour utilization and project margins

People Leadership

• Lead a team of Technicians/Engineers in the area
• Effectively provide performance management, recognition, compensation reviews, and performance reviews
• Provide coaching and development to team members to be a source of talent for Magna IV
• Recruit (with HR) and directly lead new Engineering and Field Service team members

Success Measurements

Success measurements will be established in regards to:

• Proposal Generation
• Gross Profit Margin
• Safety
• Billing Efficiency & Utilization
• Developing new business
• Revenue

Qualifications

• 5+ years’ experience as an Electrical Technologist / Field Technician / Power Systems Electrician preferred
• Electrical Engineering diploma, degree or PSE certification
• Ability to travel - approx. 25% overnight travel
• Able to work flexible hours that might include weekends, evenings and holidays
• Proficient in Microsoft Windows and Microsoft Office applications
• Experience working with automation & control systems in the power and utilities market is an asset
• Career-minded individual with proven initiative, client focus and attention to detail
• NETA (International Electrical Testing Association) certification preferred
• Work as a team player with excellent oral and written communication skills
• Must have a valid driver's license
• Excellent time management skills (able to work with minimal supervision)
• Relevant experience in maintenance, repair, rebuild and troubleshooting of transformers, protective relays and circuit breakers preferred
• Possesses hands-on field experience in commissioning, testing or maintaining power delivery equipment; including breakers, switchgear, relays, and transformers preferred
• Experience in the Installation, commissioning and start-up of power equipment preferred
• Proficient knowledge of the principles behind the test equipment used and well-rounded understanding of power systems