Enrollment Agent/Fingerprint Technician

The Fingerprint Technicians support the revenue growth of the Global ID Services unit and perform electronic and ink/roll fingerprinting functions according to the nature of the application and provincial or federal legislative requirements. The incumbent competently and respectfully interacts with customers and reports to the Office Manager.

• Collect processing fees, issue receipts and complete daily cash deposits
• Computer skills – good working knowledge of Microsoft office
• Valid Canadian driver's license
• High school diploma required as a minimum
• Collaborate with other team members to identify and implement process improvement opportunities
• Perform electronic and/or ink and roll fingerprinting services according to the nature of the application and provincial or federal legislative requirements (e.g. citizenship, permanent residency, employment, immigration, US waivers, etc.)
• Ensure inked fingerprint forms/cards are properly completed using the available software and fingerprints are properly placed on the form/card, as required
• Complete the required application form for name check applicants in accordance with company policy and forward to appropriate location for verification to be completed
• Prior experience in customer service, retail sales or immigration-related roles would be preferred
• Provide superior customer service to all clients – attend counter and telephone requests, assess customer needs, ask appropriate questions, offer sound advice, guidance and expertise to clients with respect to documentation required for successful and timely completion of application and ensure that all questions/ issues are identified and brought to a complete resolution
• Mobile enrollment sessions as required at various customer sites
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, inventory and requisitioning supplies
• Ensure that scanned fingerprints along with the application details are formatted into a standardized electronic package and sent to the Morpho server for transmission to RCMP’s Canadian Criminal Real Time Information System (CCRTIS) in a timely manner
• Maintain current knowledge of rules and regulations, policies and procedures and statutes governing security and privacy of record information in order to process and manage information accurately and appropriately
• Follow up with applicants when results are received from police services as appropriate
• Eligible to work in Canada
• Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple commercial, provincial and/or federal requirement standards
• Represent the company in a credible and positive manner – ensure office is welcoming to customers and reflects professionalism and efficiency
• Return inked fingerprints to client with instructions as to where to send fingerprints, as appropriate
• Proven communication skills – both verbal and written
• Successfully and accurately complete required biometric and data capture processes and paperwork on each customer
• Keep abreast of changes in legislative requirements (i.e. domestic and foreign)
• Travel to client location to conduct mobile fingerprinting and identification services as required
• Must be successful in qualifying for and maintaining any security clearance requirements
• Determine the type of service applicants require
• Strong listening skills – ability to identify customer needs and requirements;
• Validate information entered in various databases – correct data entry errors in order to safeguard the quality and integrity of the information
• Verify customer identification per RCMP policy and ensure identity documents presented are genuine
• Adhere to all company policies - especially requirements pertaining to security and confidentiality of information
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including hardware and software

Requisition ID: 2023-6322

External Company Name: IDEMIA

External Company URL: https://www.idemia.com

Street: 615 Macleod Trail S.

Telecommute: No

Security Access Level: Access 4: Eligible to work in Canada

Work Schedule: Core Business Hours