Customer Service Representative Jobs

Customer Service Representative Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Prepares product or service reports by collecting and analyzing customer information.
• Opens customer accounts by recording account information.
• Contributes to team effort by accomplishing related results as needed.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Maintains financial accounts by processing customer adjustments.

Customer Service Representative Qualifications / Skills:

• Phone skills
• Quality focus
• Resolving conflict
• Analyzing information
• Market knowledge
• Product knowledge
• Customer service
• Listening
• Documentation skills
• Multi-tasking
• Problem solving

Education, Experience, and Licensing Requirements:

• Previous experience, especially in particular industry, preferred
• Familiarity with office software and phone systems a plus
• University/college degree is an asset