Counter Sales Jobs

Role Overview:

The Counter Sales position ensures that we maintain a high-level of service for our customers, offering knowledge, expertise and quality service of our drywall tools, drywall and related products. This role will ensure that customers are attended to in store, via email and by phone. The Counter Sales role will be responsible for the daily operations of our Toronto retail store.

Responsibilities:

• Contact customers advising them of status updates on issues with respect to their orders
• Provide direct sales service and product line information to our customers (in person, or by telephone/e-mail), and ensure customer’s needs are satisfied
• Evaluate customer’s needs and upsell product where appropriate to maximize sales
• Other duties as assigned by Managment
• Keep areas organized and clean, including placement of stock, as well as counter and pick-up area for our customers
• Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
• Ensure all items purchased are properly entered, allocated and efficiently processed
• Provide estimates, quotes, delivery information or terms to customers
• Process orders to completion which includes pricing, picking the order and sourcing additional information as required, accurately and efficiently
• Act as an ambassador of Clare with all customers, employees and suppliers

Skills:

• Ability to exercise independent judgment and initiative within established guidelines
• Ability to work collaboratively with teammates at all levels
• Ability to adapt to a changing environment and handle multiple priorities
• Strong interpersonal and relationship building skills
• Strong attention to detail
• Exceptional customer service and communication (written & verbal) skills
• Able to safely lift upwards of 50lbs

Qualifications:

• Ability to reliably travel to Clare Toronto daily
• 2 + customer service experience required
• 1+ years experience in over-the-counter sales required
• 2 + years experience in tools, tool sales, drywall tools, drywall or like industry considered a valuable asset
• Ability to work in office 5 days a week

Why Clare?

• 100% Company paid benefits, full coverage
• Bonus programs that include performance and sales
• Employer sponsored retirement plan
• Company sponsored career growth
• Competitive compensation package

Monday to Friday, on-site role.