Client Care Coordinator Jobs

Do you enjoy getting to know people and building meaningful relationships? Do you have a heart for helping those in need? If so, this Client Care Coordinator role could be the right fit for you.

As a motivated, results-oriented professional you will meet daily with new and existing senior clients to conduct in-home care consultations, perform quality assurance visits, and develop/update their care plans.  

As a member of Home Instead’s team, you will receive:

• Supportive team environment
• Paid job training and continuing education
• Personal satisfaction – your job will make a difference in someone’s life
• Competitive compensation
• Health insurance – group medical benefits with employer contributions

Responsibilities

• Conduct on call tasks every 4th to 5th weekend and 1-2 evenings per week.  
• Meet with potential clients and family members to establish and update care plans. 
• Work with colleagues to coordinate various aspects of client care. 
• Review evening or weekend schedule and any trouble spots that might arise.
• Work with clients and their families on the issues that arise to ensure positive resolution.
• Generate weekly, monthly, and quarterly performance reports.  
• Communicate with care professionals and clients regarding any scheduling changes.
• Conduct quality assurance visits.
• Complete client and care professional introductions.
• Participate in community events and networking events as necessary. 
• Ensure outstanding customer service by scheduling and coordinating care.
• Conduct service inquiries and care consultations.

Education/Experience Requirements: 

• Strong administrative and computer skills 
• CCA or a professional in a health-related field 
• Competitive spirit, capable of working independently 
• The flexibility to work in a 24/7 environment where work outside of office hours may be required 
• Strong relationship building skills 
• Must possess a valid driver's license and a reliable vehicle 
• 2+ years of relevant experience

Job type: Full-time

To find out more, visit the careers page of our website here:  https://www.homeinstead.com/3008/home-care-jobs

Learn how a career with us can be much more than just a job. Home Instead: To us, it’s personal.