Billing Clerk Jobs

NOTICE

Job Title: Billing Clerk/Customer Service

Reports to: Business Manager

Nature of Position

Rideau St. Lawrence Utilities (RSLU) is seeking a Billing Clerk that is of high integrity, takes ownership, and someone who cares. At our family like workplace, we care for each other, and have outstanding compensation and benefits.

Reporting to the Business Manager, the Billing Clerk position will include but not be limited to, the following responsibilities.

Essential Duties and Responsibilities Specific to this opening

• Investigate billing inquiries and perform any corrective action
• Provide support to Collection/Administration Clerks, other Billing Clerks, field service personnel and customers
• Perform and maintain all processes related to the production of customer utility bills
• Calculate customer budgets and review as required
• Prepare Final Bills, move orders, and set up of customer accounts
• Providing customer service in person, online, and by telephone
• Receive customer payments and complete postings to customer accounts
• Prepare and balance billing journals and their stat code reports
• Maintain a knowledge of Ontario Energy Board regulations that apply to billing and customer service
• Other duties as assigned

Required Knowledge and Education:

• Post secondary certification in Accounting or Business Administration is preferred
• Consideration will be given to equivalent experience

Skills:

• Ability to work independently and effectively with other staff
• Attention to detail
• Functional with MS 365/office applications, ERP and CIS systems
• Ability to prioritize, plan and organize
• Effective customer service with internal and external stakeholders

Shift & Normal Work Week:

• The normal work week shall be thirty five (35) hours per week consisting of five (5) days of seven (7) hours each from Monday to Friday inclusive between the hours of 08:30 and 16:30 with a one (1) hour lunch break.
• Overtime as required.

Job Type: Full-time

Benefits:

• Extended health care
• Casual dress
• On-site parking
• Vision care
• Company pension
• Dental care
• Paid time off
• Life insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Prescott, ON K0E 1T0 (preferred)

Work Location: In person

Application deadline: 2023-07-28

Expected start date: 2023-08-07