Assistant Store Manager - Casper

Company Description

Casper Canada believes everyone should sleep better. The company has a full portfolio of obsessively engineered sleep products – including mattresses, pillows, bedding, and furniture. In addition to its e-commerce business, Casper Canada has 6 Sleep Shops across the country and its products are available at a growing list of retailers. The newest addition to Sleep Country Canada’s industry leading sleep brands, Casper Canada is continuing to grow its fantastic brand across the country.

Location: Yorkdale Mall, 3401 Dufferin St, North York

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be the Assistant Store Manager. You will oversee staff and day-to-day operations alongside the Store Manager. You will help benchmark Casper's offline experience by nurturing a customer-centric and consultative sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

The Customer

• Evangelize the Casper mission of sleep and increase customer awareness.
• Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.

The Team

• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Maintain performance culture of ownership, continuous improvement and goal achievement.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements.

Qualifications

Our dream candidate has...

• Deep and demonstrated understanding of service excellence in a consumer environment.
• 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Excellent communication skills with a knack for building consensus via influence.
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs
• Willing to relocate for growth opportunities
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Must be able to lift at least 50lbs
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Fluency in Salesforce preferred
• Bachelor’s Degree or equivalent

Additional Information

Why our Sales team love working here…

• Service awards, celebrations and other social events
• Diverse and inclusive work environment
• Employee Discount on our wide range of Sleep Country brands
• Investment in training, mentoring, and career development opportunities across Canada
• Medical, vision, and dental insurance to help you with those coughs or cavities
• Salary as well as monthly bonus potential

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk and Snow, and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit www.sleepcountry.ca.