Assistant Front Of House Manager

YOUR ROLE

The Assistant Front of House Manager is to exemplify professionalism in the workplace. This will include leading the FOH team and being the shining example of the best customer service representative ever! 

This role will include working the floor, supervising staff, and with a variety of sales, administrative tasks, and customer service-driven responsibilities within the business. This role also requires you to organize your time and your team in an efficient and effective manner. To boost productivity and sales daily. You’ll be expected to set the tone for the day. Your level of professionalism, confidence and organization directly reflects in your team and their energy.

The position of full-time assistant manager at Kelly’s Bake Shoppe gives you access to our sought-afterprofit-sharingprogram. With access to this program, you are required to actively seek ways to innovate and improve operational profitability and productivity.

We want you to be thinking outside the box, finding ways to save money, have a better experience, and a tidier shoppe overall.

WORKING REQUIREMENTS

- hours, 37.5 – 44 hours/week, including mornings, evenings, and weekends

- Food Handler’s certificate, required

- First Aid Training, an asset

- Health and Safety Training, an asset

- You’ll be required to organize your time effectively by scheduling management prep time.

- Complete weekly KPI reports (Labour, COGS, theft, spoilage/ waste, comps, and donations) using reports pulled from our POS system(s).

- Hands-on management of the front of house staff, working on the floor, and focused administrative time limited to 30 – 45 minutes/day.

REPORTS TO:Bake Shoppe Manager

KEY RESPONSIBILITIES

Sales

- Setting targets for key sales indicators; average bill, total sales, and customers served.

- Responsible for training of FOH staff to be great salespeople, not just order takers.

- Lead continuing education sessions for staff on; the importance of suggestive selling, upselling, the overall order-taking process, average check, etc.

- Implement in-store promotions to create the most “buzz” around product launches.

- Delegate staff to re-stock the front display(s) every day to create “abundance” in the bakery. This includes front counter, retail freezer, merchandise, clothing & apparel.

Customer Service & Experience

- Ensuring exceptional customer service from start to finish for each transaction and managing the staff to make it flawless.

Quality Control

- Our standard for quality is that every cupcake, cookie, and brownie we serve looks, smells and tastes 100% every time. We have an elevated brand, and customers expect a certain level of quality, which is the manager’s responsibility to uphold.

- Overseeing quality control of barista drinks, ice cream, baked goods, and proper rotation of freezer goods daily.

Staff & Communication

- Maintaining a fixed labour cost for the front of the house and adjusting the schedule as needed.

- Complete staff training checklist(s), as well as semi-annual individual staff reviews (standardized).

Hiring & Training

- Training new staff and guiding them on our customer service, sales, and cleanliness standards in the shoppe.

Cleanliness & Tidiness

- Maintaining cleanliness and tidiness of the front of the house and customer bathroom.

- Confirming all Health Department procedures are met, including; sanitizers, thermometers, and all health department measures are made readily available, and all staff are trained on their proper usage.

Merchandising Lead

- Ensuring all merchandising in the front of house is stocked plentifully daily. Apparel, cards, candles, birthday candles, gift cards, Blume, cookbooks etc.

Admin

- File invoices, work orders, and mail in proper folders and filing systems.

- Completing the front-of-house schedules based on historical data, keeping labour in order.

- 30-45 minutes of focused admin time is allotted for this position during your shift (best split between the start and end of your day).

Inventory & Ordering

- Completing front-of-house inventory counts monthly

Weekly Accountabilities & Reports

- Completing your weekly report(s) to share with management at our weekly meeting.

- Detail targets for the previous week and the upcoming week.