Visitor Services Clerk Jobs

Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front Counter 1 (Gr1)
Job Title
Visitor Services Clerk
Department
Administrative Leadership | Operations | Beaty Biodiversity Museum | Faculty of Science
Compensation Range
$16.16 - $22.32 CAD Hourly
Posting End Date
May 26, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
This is an hourly position with potential for min 7-14 hours/week. Weekdays, weekend and evening availability required.
Job Summary
The Beaty Biodiversity Museum, part of UBC's Beaty Biodiversity Centre, houses over 2.1 million natural history specimens, presents educational programs and exhibits and includes a teaching lab, auditorium, and a museum store. The Beaty Biodiversity Museum is divided into several major collections - Spencer Entomological Collection, Cowan Tetrapod Collection, Fossil Collection, Fish Collection, Marine Invertebrate Collection and the Herbarium which has several collections within itself.
The Visitor Services team is the first point of contact for all visitors to the Beaty Biodiversity Museum, welcoming and orienting visitors to facilities and services.
The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals. This is a part-time position. The incumbent must be able to commit to a work schedule that includes weekends and holidays regularly, and must be flexible to work occasional evenings and on an on-call basis.
Organizational Status
Reports to the Senior Operations Manager and receives day-to-day supervision from the Visitor Services Supervisor; interacts with all Museum staff and visitors which include students, staff, faculty, volunteers, invited guests and the general public.
Work Performed
The Visitor Services Clerk processes admission to the Museum; provides information to Museum visitors; attends to the Museum retail store; assists with the membership program; welcomes and coordinates groups upon arrival for program bookings; responds to general inquiries; maintains awareness of Museum security; assists with events and rentals. Specific duties include

• Performing opening and closing cash-out procedures accurately and generating cash reports as requested.
• Collecting data on admissions, membership, bookings and sales
• Assisting with events, including setup and takedown.
• Receives, coordinates and responds to requests for group and tour bookings.
• Greeting visitors to the Museum and processing admission fees, passes and memberships in accordance with an established rate schedule.
• Welcoming groups for programs and tours, processing payments and coordinating access with the group leader and Museum Interpreters.
• May be required to act as First Aid attendant when needed. Performing other related duties as necessary
• Responding to general inquiries in person, via email, and by phone, redirecting as required.
• Performing retail functions, assisting with duties in the Museum retail store including processing sales and inventory, and creating and maintains attractive displays.
• Maintaining awareness of Museum security and reporting breaches of security or unusual incidences to appropriate authorities.
• Opening and closing the Museum entrances, admission desk, and gift shop, and locking up securely.
• Performing simple clerical tasks, such as but not limited to preparing the week’s schedule and sorting mail.

Consequence of Error/Judgement
Inability to handle cash accurately would result in inaccurate financial assessments and potential revenue loss. Lack of customer service skills would impact the overall experience of the Museum visitor and negatively impact the Museum’s reputation.
Supervision Received
Works under the direct supervision of the Visitor Services Supervisor. Receives detailed instructions on the assignment of new duties, thereafter only on new or unusual problems. All financial transactions are monitored on a continuing basis.
Supervision Given
None. Works collaboratively with other Visitor Services staff to ensure the efficient operation of the admission desk and retail store.
Minimum Qualifications
High School graduation, plus one year of related experience, or an equivalent combination of education and experience.
Preferred Qualifications

• Ability to effectively use office and email applications at a basic level. (e.g., MS Word, MS Excel, Outlook, etc.).
• Occupational First Aid training preferred.
• Retail and customer service experience required.
• Must be able to commit to a work schedule that includes weekends regularly. Must be available to work holidays, occasional evenings and on and on-call basis.
• Must be willing to obtain and keep current on First Aid training.
• Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals.
• Ability to accurately balance cash and resolve discrepancies.
• Familiarity with UBC (general awareness of facilities/services available on campus).
• Knowledge of the Beaty Biodiversity Museum preferred.
• Working experience in a large public venue dealing with the general public preferred.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to accurately process cash/credit card transactions.
• Ability to provide quality service to customers in a courteous, patient manner.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to communicate effectively verbally and in writing.