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Account Manager - Junior Level
Company | ClaimsPro LP |
Address | Markham, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-06-17 |
Posted at | 10 months ago |
Company
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Completion of quality assurance reviews to ensure quality standards are met (minimum of 3 per adjuster per month)
- Management of a portfolio of client accounts relating to automobile, property, and general liability exposures.
- Investigation and resolution of complaint escalations, as required.
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
- Execution of Best Handling Practices unique to each client.
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- “Key Contact” point for internal and external Client Stakeholders
- Weekly review of the operational dashboard KPI targets
- Meet or exceed service level agreements as per Client contractual obligations.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- University Degree and/or CIP Designation ideal
- Minimum of 3 years’ experience in either automobile or property/liability claims personal lines adjusting. Additional commercial lines experience is an asset.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems.
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces.
- All Lines and multi provincial experience a definite asset.
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